Hi KH:
I am a new customer for a VPS SSD package. I received my welcome email and various details. I am able to login into the Client / Billing area using my registered username and password this link. I can see my Client #30258.
However, when I try to access the Support Portal, I use my registered email and client password, I get a failed login message.
I been exchanging tickets with Sales and Support for 48 hours. And no one can provide help to this issue.
So here is the issue:
Based on reading the forum threads and knowledge base pages: I am told to either use my registered email or registered client/billing username and client / billing password to access the Support Portal login. However this fails in my case.
Luckily I am able to send support tickets using support@knownhost.com.
BTW, Sales are not replying to my tickets.
Please help
Thanks
I am a new customer for a VPS SSD package. I received my welcome email and various details. I am able to login into the Client / Billing area using my registered username and password this link. I can see my Client #30258.
However, when I try to access the Support Portal, I use my registered email and client password, I get a failed login message.
I been exchanging tickets with Sales and Support for 48 hours. And no one can provide help to this issue.
So here is the issue:
Based on reading the forum threads and knowledge base pages: I am told to either use my registered email or registered client/billing username and client / billing password to access the Support Portal login. However this fails in my case.
Luckily I am able to send support tickets using support@knownhost.com.
BTW, Sales are not replying to my tickets.
Please help
Thanks