Support Feature Request - Search Tickets

Discussion in 'Suggestions' started by Fr33lanc3r, Sep 26, 2018.

  1. Fr33lanc3r

    Fr33lanc3r New Member

    I believe in the past the ability to search old support tickets was available. I am requesting that this functionality be added back in.

    I have been a client for many years and have many pages of resolved tickets with a lot of good support advice in them. Often I remember a situation that would apply to a current issue and would like to be able to reference an old ticket, but can not find reference by the subject line alone.
    THX
     
    Fred likes this.
  2. Yagami

    Yagami Member

    I use email search as a workaround for this since support tickets notifications are also sent via email.
     
  3. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    We've got some new stuff coming down the pipe for the client support area. I'll see if this is feasible.
     

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