Support Feature Request - Search Tickets

Discussion in 'Suggestions' started by Fr33lanc3r, Sep 26, 2018.

  1. Fr33lanc3r

    Fr33lanc3r New Member

    I believe in the past the ability to search old support tickets was available. I am requesting that this functionality be added back in.

    I have been a client for many years and have many pages of resolved tickets with a lot of good support advice in them. Often I remember a situation that would apply to a current issue and would like to be able to reference an old ticket, but can not find reference by the subject line alone.
    Fred likes this.
  2. Yagami

    Yagami Member

    I use email search as a workaround for this since support tickets notifications are also sent via email.
  3. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    We've got some new stuff coming down the pipe for the client support area. I'll see if this is feasible.

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