Suggestion "Ticket Rating/Satisfaction"

Discussion in 'Suggestions' started by JoseDieguez, Jul 19, 2014.

  1. JoseDieguez

    JoseDieguez Member

    Hello,

    First, escuse me, my english is not my native language.


    I realized that every ticket has a "Overall Satisfaction" to rate the ticket, but i think it could be more notorious, since i missed it in many many tickets, so i have many tickets unrated even tough i received an amazing support.

    Other option could be, to be able to rate the ticket directly trough "My Tickets", instead of going inside the ticket. (I made a picture of it, only paint here so... but i think i explained the idea with the picture)


    Have a good day all :)
     

    Attached Files:

    KH-DavidL likes this.
  2. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    Jose,

    Thanks for the input. Having the ticket ratings available is a new feature in an of itself. Thanks for the input and we'll certainly dig into doing this with the next revision of the front-end hopefully in the next few months to a year.
     
    JoseDieguez likes this.

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