Sales Support?

Discussion in 'Linux VPS/Dedicated - cPanel' started by RSprinkel, Apr 9, 2011.

  1. RSprinkel

    RSprinkel New Member

    Was wondering if Sales Support is away for the weekend?

    I submitted a ticket 24 hours ago (to billing which switched it to the sales department) and hadn't heard anything as of 1 this afternoon and asked if there was an update to my ticket and still nothing.

    Thanks
     
    RSprinkel, Apr 9, 2011
    #1
  2. magic

    magic New Member

    iirc, sales is open only during business hours and tech support is 24/7
     
    magic, Apr 10, 2011
    #2
  3. RSprinkel

    RSprinkel New Member

    OK thanks, all I am waiting for is a new key for WHMCS. Updated my vers Saturday and I can't access the admin side of it as it is telling me that my key is invalid. Only thing that changed was just new files, lol.
     
    RSprinkel, Apr 10, 2011
    #3
  4. KH-Joel

    KH-Joel KH Sales Staff Member

    You can say thanks to WHMCS for that. Everytime the license is updated or install moved the license needs manually reissued. We will take care of this off hours shortly to help you. Hope this helps.
     
    KH-Joel, Apr 10, 2011
    #4
  5. RSprinkel

    RSprinkel New Member

    Thanks Joel,

    Yeah I needed to get into it to modify an account and suspend an account and wasn't able to do anything (should have done that before the update) Lol.

    Yeah WHMCS is getting ridiculous contemplating going to Client Exec or another billing/support system.

    Again thanks for your time as it is much appreciated.
     
    RSprinkel, Apr 10, 2011
    #5

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