We had an account hosted by a Reseller Account from KnownHost (the reseller uses a PRIVATESYSTEM.NET server). It happened the reseller left all it's customers offline on September 24th, as DNS last AA date was Sep 21st, 2015. This reseller has stopped responding ALL CUSTOMERS since that. We have only received an e-mail where they say they will close their company and recommending we should migrate our domains. However, it seems no client has access to its account. Therefore, we have lost access to all our site contents and databases. The reseller was responsible for data backup. We had used their backup support already. We have no “personal” backup, though — we are desperate, of course. Is there a way we could get KnownHost to help us recovering our previously hosted data? We can do whatever it takes.