Renewals

Discussion in 'Pre-Sales Questions' started by Abstr, Aug 15, 2008.

  1. Abstr

    Abstr New Member

    HI,

    I just recently purchased a shared hosting package, but I only registered it for a month to see if it was worth the money, and I am more than pleased already with the support. Is there a way I can renew in the middle of billing cycle, or do I have to wait? Any help would be appreciated.
     
  2. Dan

    Dan Moderator

    Hello Abstr and welcome to Knownhost :)

    Shoot an email to billing[at]knownhost.com and I am sure they will fix you right up!
     
  3. Aussie_Boy

    Aussie_Boy Member

    Dan is correct. I had concerns about going on vacation and missing a billing cycle but Jennifer said you can pay in advance if required.
     
  4. aldo

    aldo New Member

    Don't the plans auto charge until you cancel though?
     
  5. Aussie_Boy

    Aussie_Boy Member

    I get an email notification and pay by PayPal. Perhaps you have something else set up?
     
  6. Bryan

    Bryan Very Happy KH VPS User

    Yeah, with Paypal, I believe you have to pay the invoice manually. If you pay by credit card, it auto-renews.
     
  7. KH-Joel

    KH-Joel KH Sales Staff Member

    Abstr,

    You are more then welcome to pay your renewal before the due date or mid cycle. Here is a link to our payment policy for reference: https://www.knownhost.com/terms-of-service.html#3

    In a nut shell, if you have a credit card on you will be auto charged each month. If you are paying via paypal we will send you your invoice and you will need to manually pay. We can send you your invoice at anytime if you would like to pay early.

    Hope this helps
    Joel
     
  8. Abstr

    Abstr New Member

    Thanks everyone! I will probably just wait for the end of the package to renew.

    Thanks again!
     
  9. Jeren

    Jeren Time Lord

    Welcome to KnownHost, Abstr! :)
     

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