Guys, Would one of you please review ticket #229915. My Hybrid has been experiencing high loads and very poor response times all morning and Tech Support just keeps giving me the same answer that everything is ok and that I should disable DrWeb (it has been enabled for years without issue). It is fairly apparent that English is not their first language and they are responding in fairly "templated" fashion. I have been a KH customer for nearly 4 years but lately I've been having more server speed/response/load issues and Tech Support has been less effective (even after I requested that they escalate this ticket to Tier 2 (and even specifically Paul) several times). I hope this isn't the trend of the future. Thanks for your help.