Not happy with support answer on simple software install query

Discussion in 'Linux VPS/Dedicated - cPanel' started by AniG, May 25, 2012.

  1. AniG

    AniG New Member

    on ticket # 235865, I asked for the following:
    ---
    Please install the following as per the instructions:

    1. netcat - nc

    2. APC - http://www.php.net/apc and http://pecl.php.net/package/apc
    remove Zend (incompatible w APC), and eAccelarator if present

    3. Memcached - http://memcached.org/
    please make sure this is installed as a service/daemon. We should be able to control it through the /etc/init.d/ command. Also, please configure it so it automatically starts at server reboot.

    4. Once the above are installed please also installed the following PECL packages:
    PECL Memcache (version 3.0.6 beta) - http://pecl.php.net/package/memcache/3.0.6
    PECL UploadProgress (version 1.0.3) - http://pecl.php.net/package/uploadprogress/1.0.3

    5. PHP extension fileinfo - http://www.php.net/manual/en/book.fileinfo.php

    6. Drush (version 4) - http://drush.ws/faq

    7. mod_deflate
    ---
    I got this response:
    ---
    Hello,

    Please note that the information about our support coverage can be found at http://www.knownhost.com/support-coverage.html and when it comes to 3rd party applications we can usually help with the installation process as long as installation instructions are provided.

    Please open separate 2 tickets for netcat and Drush with the necessary steps of installation.

    I shall install the rest as they we will have to execute an easyapache in the server.
    I will keep you updated about the status.

    Thanks,
    Kate
    KnownHost Support
    ---

    This is not the first time I have asked for this install help. However, this is the first time I have received a reply like this where I am asked to raise multiple ticket with all the steps to install (despiite a URL link for it). Whats the point of a managed VPS service anyway then? Might as well move to a managed cloud environment for Drupal, if this is the kind of respose 6+ years of loyalty and bringing clients to KH means... sigh.

    Extremely disappointed!
     
  2. KH-Paul

    KH-Paul CTO Staff Member

    AniG,

    This reply is not correct and will be fixed internally. Sorry about that.
     
  3. AniG

    AniG New Member

    Thanks for the quick response Paul.
     

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