Not happy with support answer on simple software install query

AniG

New Member
on ticket # 235865, I asked for the following:
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Please install the following as per the instructions:

1. netcat - nc

2. APC - http://www.php.net/apc and http://pecl.php.net/package/apc
remove Zend (incompatible w APC), and eAccelarator if present

3. Memcached - http://memcached.org/
please make sure this is installed as a service/daemon. We should be able to control it through the /etc/init.d/ command. Also, please configure it so it automatically starts at server reboot.

4. Once the above are installed please also installed the following PECL packages:
PECL Memcache (version 3.0.6 beta) - http://pecl.php.net/package/memcache/3.0.6
PECL UploadProgress (version 1.0.3) - http://pecl.php.net/package/uploadprogress/1.0.3

5. PHP extension fileinfo - http://www.php.net/manual/en/book.fileinfo.php

6. Drush (version 4) - http://drush.ws/faq

7. mod_deflate
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I got this response:
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Hello,

Please note that the information about our support coverage can be found at https://www.knownhost.com/support-coverage.html and when it comes to 3rd party applications we can usually help with the installation process as long as installation instructions are provided.

Please open separate 2 tickets for netcat and Drush with the necessary steps of installation.

I shall install the rest as they we will have to execute an easyapache in the server.
I will keep you updated about the status.

Thanks,
Kate
KnownHost Support
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This is not the first time I have asked for this install help. However, this is the first time I have received a reply like this where I am asked to raise multiple ticket with all the steps to install (despiite a URL link for it). Whats the point of a managed VPS service anyway then? Might as well move to a managed cloud environment for Drupal, if this is the kind of respose 6+ years of loyalty and bringing clients to KH means... sigh.

Extremely disappointed!
 
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