New Server getting SMTP Errors

Discussion in 'Linux VPS/Dedicated - cPanel' started by phpAddict, May 26, 2014.

  1. phpAddict

    phpAddict Active Member

    New dedi server less than a week old. Get's 550 Denied by policy errors when trying to send emails to a select group of hosts. The ones I've noticed mostly are Microsoft accounts, AOL, AT&T, and an insurance company Auto Owners. And, Auto Owners even whitelisted my IP and it's still failing. I've gone through KH support, but they seem to think it's a black listing issue. But, I've tried sending emails from multiple different domains, and multiple different IPs, all are getting the same result. That indicates to me that there is some setting on the server or something about this server that these email hosts do not like. None of my IPs are even publicly blacklisted. I'm at a loss and support has just been sitting on it for over 3 days now. I know they're waiting on a reply from the email hosts, but I don't think they're even going to be much help once they do respond.

    Any ideas anyone?


    Here is the Almost Instantly Generated Single Failure message when sending an email to all 4 hosts....
    -------------------------------------------------------------------------------------------------------------
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    *****@aoins.com
    SMTP error from remote mail server after end of data:
    host exfilt2.aoins.com [205.207.141.208]: 550 Denied by policy
    *****@aol.com
    SMTP error from remote mail server after initial connection:
    host mailin-03.mx.aol.com [64.12.88.164]: 554 5.7.1 :
    (RTR:BL) http://postmaster.info.aol.com/errors/554rtrbl.html
    *****@msn.com
    SMTP error from remote mail server after MAIL FROM:<*****@newline-networks.com>
    SIZE=2117:
    host mx2.hotmail.com [65.54.188.110]: 550 SC-001 (BAY0-MC3-F15) Unfortunately,
    messages from ***.***.***.*** weren't sent. Please contact your Internet service
    provider since part of their network is on our block list. You can also refer
    your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
    *****@bellsouth.net
    SMTP error from remote mail server after initial connection:
    host gateway-f2.isp.att.net [207.115.11.16]: 550-***.***.***.*** blocked by
    ldap:eek:u=rblmx,dc=att,dc=net
    550 Error - Blocked for abuse. See http://att.net/blocks
     
  2. AlexH

    AlexH Member

    I had the same problem with AOL when I first set up my VPS. It took about a week and it resolved itself. I think it had to do with domain propagation. Basically it was trying to match up the IP with the domain and it was throwing an error because they didn't match. Once AOL's servers updated it worked itself out.

    Hopefully that's what's happening in your case.
     
  3. phpAddict

    phpAddict Active Member

    I appreciate the response Alex. I'm just very surprised if that's true. Large companies like this should have almost instant DNS updates. It's been a week since the migration to my new server.
     
  4. Dan

    Dan Moderator

    Hi Josh,

    I've had problems with AOL, Yahoo, and Hotmail myself. Make sure your SPF is good and add DKIM/Domainkey too. All three of these companies are like email nazis and if you don't give them what they specifically want they'll bounce or even flat blackhole your email.

    Be wary of mailing lists to AOL users too, I've had multiple times where an AOL user decided to just report a valid mailing list as spam rather than simply clicking unsubscribe.

    And thanks for the laugh about a company like AOL updating quickly! I needed that on this pseudo Monday! :D
     

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