Ok since we experinced a DDoS at the Texas data center, I would suggest a couple things
1: Have a 24/7 support phone line (I called at 15:22 when the DDoS attack started and only had the choice to leave a message)
2: Multihome www#knownhost#com and billing#knownhost#com (After I called I attempted to open a ticket but couldn't because the site was down)
3: Also remove the damm requirement to post a link or image. As a customer I shouldn't have to jump through hoops to provide you links and photos of errors going on.
1: Have a 24/7 support phone line (I called at 15:22 when the DDoS attack started and only had the choice to leave a message)
2: Multihome www#knownhost#com and billing#knownhost#com (After I called I attempted to open a ticket but couldn't because the site was down)
3: Also remove the damm requirement to post a link or image. As a customer I shouldn't have to jump through hoops to provide you links and photos of errors going on.