A few weeks ago when I was having load problems I did a tracert and is said I was on VZ63. Up to that point, I was sure I was on VZ24. Today I'm on VZ15. Do you guys move VPSs around without notifying us? If I don't know what server I'm on because you move them around, how am I supposed to know what announcements to watch for?
I really like you guys but I have to say I have been growing impatient with KH lately. Constantly dealing with other VPS's causing high loads (I/O wait) on my VPS. I have reopened the ticket (third time) because whatever fix you do only lasts a couple weeks before it's back, causing slow site load times and my cpanel backup times to take, sometimes, more than 12 hours for a handful of sites.
I hope you can fix it right this time.
I also guess I'm the only one that is really uncomfortable always having to give you my root password. I understand you don't have access without it, but at the same time, having my root password stored on some ticket system that lots of people have access to (it seems rare the same person answers the same ticket twice so I can only assume you have a lot of people on staff) is just a big security risk that I am not willing to take.
I really like you guys but I have to say I have been growing impatient with KH lately. Constantly dealing with other VPS's causing high loads (I/O wait) on my VPS. I have reopened the ticket (third time) because whatever fix you do only lasts a couple weeks before it's back, causing slow site load times and my cpanel backup times to take, sometimes, more than 12 hours for a handful of sites.
I hope you can fix it right this time.
I also guess I'm the only one that is really uncomfortable always having to give you my root password. I understand you don't have access without it, but at the same time, having my root password stored on some ticket system that lots of people have access to (it seems rare the same person answers the same ticket twice so I can only assume you have a lot of people on staff) is just a big security risk that I am not willing to take.