Hi, there! I just moved to a VPS-2 hosting with you after reading a lot of good things about KH and I am very happy with the quality of the technical support who helped migrate our websites without a glitch! However the quality of the correspondence with your sales person prior to that leaves a lot to be desired. Very slow responses, the first one was after 10 hours and did not even answer my question but tried to sell me a different package instead. Then one hour wait for the next basic (and criptic) response which was meaningless, then one more was relatively fast, and then 3.5 hours for the next basic reply, and somewhere along the line I was ready to go and look for a different provider. So... I am sure you know that support response times are probably the number one thing potential clients look for, the second thing being quality of answers. This sales person failed on both, IMHO. In contrast to this, your Tec support seems to be great. So maybe, do something about the sales department Regards!