Many people handle one Issue

Discussion in 'Suggestions' started by cookie, Dec 11, 2007.

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  1. cookie

    cookie Alien

    OK one of the difficulties I have here in knownhost is that when I submit a support request I have to explain to many different people.

    I first talk with A
    Then talk with B I expalin my problem
    go back to work then after hourse I see I have received a reply from C asking me for password.
    This needs improvement

    Thanks
     
  2. KH-Joel

    KH-Joel KH Sales Staff Member

    If you open your ticket from support.knownhost.com you can put your password so we don't have to ask. The only time we ask is when emails are just sent in. As for talking with different people, I haven't heard an issue with this before but will talk internally about it.

    Thanks,
    Joel
     
  3. cookie

    cookie Alien

    That is right sorry, It seems my mistake because when I submited the support reques and sent my password after that I changed my passport .

    Thanks

    great I am not having any problem right now
     
  4. ppc

    ppc Moderator

    Glad it was resolved.

    Thread Closed.

    Regards,
     
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