Live support

Discussion in 'The Lounge' started by kier0n, Feb 11, 2017.

  1. kier0n

    kier0n New Member

    Do you guys offer live support?

    My previous VPS offered the above so just curious if you guys offer this too.

    If not will there be a possibility in the future?

    Regards, Kieran..
     
  2. kier0n

    kier0n New Member

  3. Chimpie

    Chimpie Member

    No, they do not offer live technical support. They do have Live Sales Chat (see top and bottom of the website).
     
  4. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    We don't offer live chat support but our support ticket system is pretty darn close to live ;)
     
  5. WRMercier

    WRMercier Member

    Believe me! As a 5+ year customer I can attest that in the majority of cases, support responds to my Support needs before I have the chance to finish typing and submitting it. While they do not offer live support, what they offer is as close as humanly possible.
     
  6. kier0n

    kier0n New Member

    I thought I read somewhere that KH offered live support probably just dreamt it - that's why I asked.

    The support has a fast turn around so I'm happy. :)
     
  7. phpAddict

    phpAddict Active Member

    I'll second that. When I was with HG, who does have live chat support, most times I would get a tech that wasn't very knowledgeable, seemed like just someone to filter support requests. With KH I always get someone knowledgeable with a fast response and almost always a fast resolution, certainly better than HG, IMHO.
     
  8. doulos

    doulos Member

    WAY better that HG - especially, since the buy out.
     
  9. MiCarl

    MiCarl Member

    I previously bought hosting from a company that had live support. What this meant there was I could spend 20 minutes or longer staring at a chat window waiting for a connection to a tech on their end. Then I usually got someone that couldn't address the issue. The phone was worse.

    Here, when you write a support ticket you get an automatic email response. It's not uncommon for a reply from a tech to arrive simultaneously in my in box.

    So while it's not technically "live support" in my experience it's usually better than live.
     
    Chimpie and KH-JonathanKW like this.
  10. kier0n

    kier0n New Member

    My previous host was LW with the heroic support, the latter isn't bad but had to pay through the nose for it and not always the best...

    I think I'll stay put with KH for present and future projects!! :D

    Regards, Kieran..
     
    KH-JonathanKW likes this.

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