kayako isnt giving Knowledgebase Suggestions

Discussion in 'Suggestions' started by ppc, Jun 11, 2007.

  1. ppc

    ppc Moderator

    Hi,

    Just realized this. When you try to submit a ticket thorugh the "my account - billing center" instead of kayako trying to give Knowledgebase Suggestions it just keeps on saying: "Loading Knowledgebase Suggestions..."
     
  2. ppc

    ppc Moderator

    *bump*

    The issue is still lurking....It might help you guys reduce ticket load if tickets submitted through MB have this feature working :)

    Regards,
     
  3. KH-Joel

    KH-Joel KH Sales Staff Member

    We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

    Joel
     
  4. ppc

    ppc Moderator

    As far as I know it has worked before. It definitely works in your support suite outside of MB. As you said something within MB is messing it up.

    Regards,
     
  5. Jleagle

    Jleagle New Member

    Works OK for me.
     
  6. ppc

    ppc Moderator

  7. Jleagle

    Jleagle New Member

    Oh right, i was looking at support.knownhost.com.

    When i go to billing.knownhost.com, it hangs too.
     

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