kayako isnt giving Knowledgebase Suggestions

[ppc]

Hi,

Just realized this. When you try to submit a ticket thorugh the "my account - billing center" instead of kayako trying to give Knowledgebase Suggestions it just keeps on saying: "Loading Knowledgebase Suggestions..."

 

[ppc]

*bump*

The issue is still lurking....It might help you guys reduce ticket load if tickets submitted through MB have this feature working

Regards,

 

[KH-Joel]

We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

Joel

 

[ppc]

We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

Joel

As far as I know it has worked before. It definitely works in your support suite outside of MB. As you said something within MB is messing it up.

Regards,

 

[Jleagle]

Works OK for me.

 

[ppc]

Works OK for me.

In Firefox 2:

[Broken External Image]:[URL]http://img96.imageshack.us/img96/8141/mbsupporthangkj7.th.jpg[/URL]

 

[Jleagle]

Oh right, i was looking at support.knownhost.com.

When i go to billing.knownhost.com, it hangs too.