kayako isnt giving Knowledgebase Suggestions

Discussion in 'Suggestions' started by ppc, Jun 11, 2007.

  1. ppc

    ppc Moderator

    Hi,

    Just realized this. When you try to submit a ticket thorugh the "my account - billing center" instead of kayako trying to give Knowledgebase Suggestions it just keeps on saying: "Loading Knowledgebase Suggestions..."
     
    ppc, Jun 11, 2007
    #1
  2. ppc

    ppc Moderator

    *bump*

    The issue is still lurking....It might help you guys reduce ticket load if tickets submitted through MB have this feature working :)

    Regards,
     
    ppc, Jul 20, 2007
    #2
  3. KH-Joel

    KH-Joel KH Sales Staff Member

    We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

    Joel
     
    KH-Joel, Jul 21, 2007
    #3
  4. ppc

    ppc Moderator

    As far as I know it has worked before. It definitely works in your support suite outside of MB. As you said something within MB is messing it up.

    Regards,
     
    ppc, Jul 21, 2007
    #4
  5. Jleagle

    Jleagle New Member

    Works OK for me.
     
    Jleagle, Jul 22, 2007
    #5
  6. ppc

    ppc Moderator

    ppc, Jul 22, 2007
    #6
  7. Jleagle

    Jleagle New Member

    Oh right, i was looking at support.knownhost.com.

    When i go to billing.knownhost.com, it hangs too.
     
    Jleagle, Jul 22, 2007
    #7

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