kayako isnt giving Knowledgebase Suggestions

ppc

Moderator
Hi,

Just realized this. When you try to submit a ticket thorugh the "my account - billing center" instead of kayako trying to give Knowledgebase Suggestions it just keeps on saying: "Loading Knowledgebase Suggestions..."
 

ppc

Moderator
*bump*

The issue is still lurking....It might help you guys reduce ticket load if tickets submitted through MB have this feature working :)

Regards,
 

KH-Joel

KH Sales
Staff member
We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

Joel
 

ppc

Moderator
We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

Joel
As far as I know it has worked before. It definitely works in your support suite outside of MB. As you said something within MB is messing it up.

Regards,
 
Top