kayako isnt giving Knowledgebase Suggestions

#1
Hi,

Just realized this. When you try to submit a ticket thorugh the "my account - billing center" instead of kayako trying to give Knowledgebase Suggestions it just keeps on saying: "Loading Knowledgebase Suggestions..."
 
#2
*bump*

The issue is still lurking....It might help you guys reduce ticket load if tickets submitted through MB have this feature working :)

Regards,
 

KH-Joel

KH Sales
Staff member
#3
We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

Joel
 
#4
We must have missed this post the first time. I will let someone know about this. I for one haven't heard of this from anyone before so maybe it is an integration issue? Not sure. Have you see it work before? Just curious.

Joel
As far as I know it has worked before. It definitely works in your support suite outside of MB. As you said something within MB is messing it up.

Regards,
 
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