Hi Myname is Mochammad Rifai and you may call me Arick. I live in Indonesia and became a customer of KnownHost since yesterday. I purchase the VPS because of the Chat with one of KnownHost's staff. Before purchasing the VPS from KnownHost, I browse the internet for five days just to get a VPS. I have been talking with lots of customer services about the product they offer. Many of them offer cheap VPS but that's not my main concern as I wish to get a VPS which is able to help me in managing my (very) small blog. Performance and security are the first concern when it come to VPS. Finally, I came to a discussion in WebHostingTalk and another forum (maybe DP) throgh Google and saw lots of people having positive experiences with KnownHost. Then, I realize there are some providers which have positive reviews. I began opening lots of threads and read how the staff communicating with their customer (or non customer). I didn't talk about how hard the staff trying to solve the problem by explaining the situation using simple and understandable terms. I was talking about "How they communicate with another people". I believe the best host should always respect the other and trying to be as helpful as possible. KnownHost seems doing this in many threads (I saw a username: 'Paul' in many of those threads) I understand sometimes problem arise and it may unpredictable. I didn't choose a hosting because there are lots of positive reviews though it may affect a little but I choose a company that really care with their customer. I always believe there will be a mistake when we interact with machine (or doing another job). Last, This thread maybe long but it was not that important. I just write on what was available in my mind at the moment. For the staff: This is not a request to ask for help. It just an introduction as I couldn't find the a thread named as "INTRODUCE YOUR SELF". I always introduce myself in forum (If I consider it to be helpful and awesome). As for another members, You may wish to share with me about your experiences.