I need an honest answer. I have heard great things about Known Host. I plan on moving about 5 VPS's to start from another company that goes down a lot. If all goes well I would hope to move a lot more of my VPS's in the future.
However, one concern that a friend of mine told me is that she was pretty sure that support was outsourced (at least when she was a customer). Don't know if it was handled by another company but she said she was almost positive almost all tech support is handled by people outside the USA, however they use american names. I never heard complaints about Known Host tech support which is great except that there's a lot of broken english responses which can be hard at times to understand...
So that's my question...is support (some or all) actually based outside the USA? If it is, I'd appreciate a detailed response as to how there is any accountability. i.e. do you guys fly out to the countries where you hire to interview and checkup? I know personally that dealing with folks overseas poses a big problem if there's no human contact. Enforcing US laws on citizens of other countries is also problematic.
So the bottom line is again, is support based outside the USA and if so, what steps are in place to ensure that support is reliable and responsible?
Honestly, the thought of having to give my passwords/server access to folks outside the USA is a bit daunting. However, I didn't want to cross Known Host off the list as I've heard such great things about you guys.
Thank you for your time,
Jack
However, one concern that a friend of mine told me is that she was pretty sure that support was outsourced (at least when she was a customer). Don't know if it was handled by another company but she said she was almost positive almost all tech support is handled by people outside the USA, however they use american names. I never heard complaints about Known Host tech support which is great except that there's a lot of broken english responses which can be hard at times to understand...
So that's my question...is support (some or all) actually based outside the USA? If it is, I'd appreciate a detailed response as to how there is any accountability. i.e. do you guys fly out to the countries where you hire to interview and checkup? I know personally that dealing with folks overseas poses a big problem if there's no human contact. Enforcing US laws on citizens of other countries is also problematic.
So the bottom line is again, is support based outside the USA and if so, what steps are in place to ensure that support is reliable and responsible?
Honestly, the thought of having to give my passwords/server access to folks outside the USA is a bit daunting. However, I didn't want to cross Known Host off the list as I've heard such great things about you guys.
Thank you for your time,
Jack