i can't access to my cpanel

Discussion in 'Linux VPS/Dedicated - General' started by eloy Graciano, Oct 30, 2015.

  1. eloy Graciano

    eloy Graciano New Member

    i get this message"You appear to be logging in from an unknown location. Please verify your identity by answering the following security questions:"
    but i didn't remember if i set up these questions.
     
  2. phpAddict

    phpAddict Active Member

    I'm assuming you have root (WHM) access so you should still have SSH access...

    From https://www.eukhost.com/forums/f30/how-turn-off-security-questions-whm-cpanel-17682/

     
    KH-ChrisM likes this.
  3. KH-ChrisM

    KH-ChrisM Technical Support Operator Staff Member

    @eloy Graciano cPanel has a guide for this at the bottom of the page https://documentation.cpanel.net/display/ALD/Configure+Security+Policies Which is pretty much the same guide @phpAddict posted.

    Alternatively you can open a ticket and we can assist you in regaining access to your WHM/cPanel.
     
  4. eloy Graciano

    eloy Graciano New Member

    you're right, thank you everyone, problem solved
     

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