Ok, so say that the "almost always" case is incorrect. I'm using putty, I put in the correct IP and port, but can't connect..
I'm a brand new customer, and I can't seem to get ssh going, or ftp, regardless of what avenue or software I try.. yet I *can* get to VZPP and Plesk's admin pages - but if I try and connect to ssh using either one of those, it also fails. I can also get to my site, but nothing doing on the ftp front, either...
Am I as dumb as I feel right now, or is something broken? Is there somewhere that I'm missing the default FTP port being changed also?