How does KH protect our root password?

RSS-Artie

Game Server Specialist
Hello,

In light of recent social engineering hacking at WHMCS, I would like to understand how KH protects our root password, and how requests for changing or a reset are handled.

Thanks.
 

KH-Paul

CTO
Staff member
Password reset request must be received from one out of two authorized email addresses on file.
 

RSS-Artie

Game Server Specialist
What if the billing login is hjacked and the emails are changed?

Is there anyway to enable additional security measures?
 

KH-Paul

CTO
Staff member
Request authentication for password reset is done based on the email address of whoever created ticket. As for billing information - please feel free to open a ticket with the billing team to discuss this.
 
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