How does KH protect our root password?

Discussion in 'The Lounge' started by RSS-Artie, May 25, 2012.

  1. RSS-Artie

    RSS-Artie Game Server Specialist

    Hello,

    In light of recent social engineering hacking at WHMCS, I would like to understand how KH protects our root password, and how requests for changing or a reset are handled.

    Thanks.
     
  2. KH-Paul

    KH-Paul CTO Staff Member

    Password reset request must be received from one out of two authorized email addresses on file.
     
  3. RSS-Artie

    RSS-Artie Game Server Specialist

    What if the billing login is hjacked and the emails are changed?

    Is there anyway to enable additional security measures?
     
  4. KH-Paul

    KH-Paul CTO Staff Member

    Request authentication for password reset is done based on the email address of whoever created ticket. As for billing information - please feel free to open a ticket with the billing team to discuss this.
     

Share This Page