After business hours, I opened a ticket last night to get an IP added to my server. Tech support kicked it to billing. I figured I wouldn't hear anything until morning. At 9:28pm everything was straightened out. Around 10:30 I opened a ticket requesting a Litespeed license. By 11:30pm I had an invoice ready to be paid. I was already in bed. In all my time with numerous different hosts I've never had sales on the horn after hours. Kudos to Debbie and KnownHost.