GDPR new European privacy laws compliance?

Hi there,

Thanks for your question. We are in the process of completing our US-EU privacy shield registration which covers the transfer of data from the EU to the US so there should be no issue with your data remaining on our US servers.

The only personal data we "control" would be that of your billing account. Any data you load onto our servers is 100% yours to control and handle as you see fit. This places us in the eyes of the GDPR as a 'processor' and not a 'controller' as we do not determine what is done with the data on your VPS, you do as a customer. We do not use any data loaded on your VPS and during the process of registering with the Privacy Shield our Privacy policy will be amended to address this specifically for our European customers.

As the GDPR is still very new, and not actually law yet things may change, and I do expect them to as companies across the globe begin to challenge the GDPR in courts but only time will tell for that regard.

 

The GDPR specifically allows for MLAT treaties to be used when requesting the data, without notice being provided to the customer. The US has this agreement with many European countries but not all. This also only deals with PII from members of the EU and not run of the mill data and/or data not concerning EU members so the situations will vary depending upon the target of the data, the request etc. While I cannot give exact numbers, and it doesn't bypass the fact of the GDPR, but we deal with very very few such requests in general, and I can only think of a hand full that would revolve around EU data.

One also has to consider the CLOUD act which has passed in the US. This is what we are waiting on resolution for concerning any GDPR compliance. As it stands, any US company, be it Microsoft, Google, Facebook, Amazon, Cloudflare etc, regardless of where the data is stored around the globe, must disclose it if the criteria of the CLOUD act have been met. This does put sections of the GDPR at direct odds with US law and any company that has headquarters or a significant branch within the US (Basically meaning there's very few companies globally that aren't impacted by this). We expect this to be addressed between the EU and US with a special agreement in this regards but only time will tell.

We do treat our customers data with the utmost respect and our internal policies do align mostly with the GDPR especially as a processor we will continue to evaluate things. I do anticipate the Privacy Shield to be in place before the 25th of May and/or shortly there-after. We'll likely do a forum post or similar and Privacy Shield details will be listed on our website, privacy policy etc.

 

Hi Marcel,

Our privacy policy will act as that agreement which is included with the TOS that are agreed upon for continued usage of services. The GDPR is very vague on those agreements and we do fully expect many changes to come to the GDPR within the next few years as they attempt to put the law into practical use so we will keep an eye on things as it develops.

 

@Marcel Lamers

Apparently I needed more coffee this morning, apologies for that

From the advice we have been given, and how the industry is moving as a whole, everything is being included with the terms of service and/or privacy policy in regards to that agreement.

 

GDPR is this big spindly mess of rules and regulations that's for sure. But at the heart of it, is simply how user data is handled. Simply put, aside from limited storage backups that we take of your account (be it shared, vps, cloud) we don't do anything with the user data you upload to your VPS. So for our side of things it keeps it fairly simple. We also already list how long backups are kept for in our TOS for each service so in a nut shell our TOS as-is should suffice with the privacy policy changes going into place.

We will of course keep an eye on things moving forward as well.

Disclaimer* I am not a lawyer and the above is not legal advice

 

Howdy @waiheke5 We're basically awaiting the final confirmation from PrivacyShield.gov, everything else is done on our part it just seems they like to sit on applications for a while.