Fixing duplicate invoice emails.

207hostsme

New Member
Is there ever going to be a fix for the duplicate invoice emails that KH sends out monthly? This is really annoying since I have two VPS services with KH, each with their own due dates (but very close together), so that means I get 4 emails of invoices each month. I've come close to accidentally deleting emails that were in fact the correct invoice. This has been going on for about a year. I've opened a ticket a few months ago asking when this issue will be fixed but got the canned response.
 

KH-Jonathan

Director of Managed Services
Staff member
Unfortunately this is a software bug that so far the vendor has been unable to fix. We're not sure of the exact cause. It only impacts a very small subset of customers.
 

207hostsme

New Member
Okay if that can't be fixed, can the services be lined up on the same invoice? That would simplify paying the invoices for me and reduce chance to be late on payment.
 

KH-Jonathan

Director of Managed Services
Staff member
Sure just open a billing ticket and we can adjust the dates around so they renew together for you.
 
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