End of Life OS Update

Discussion in 'Linux VPS/Dedicated - General' started by Travis959, Feb 8, 2017.

  1. Travis959

    Travis959 New Member

    Hello,

    In my ticket for the End of Life OS Update Path Options (Ticket #704101), I asked a couple of days ago if KnownHost has a estimated time for updating my VPS, but haven't heard anything which is unusual as usually support is pretty fast to answer any questions. I was just worried that maybe the ticket got "lost" somehow since the owner is unassigned. The last update in the ticket was when I answered some questions about the VPS on November 7th, 2016.

    Thank you.
     
  2. KH-DanielP

    KH-DanielP KH-COO Staff Member

    Travis,

    Apologies for the delay. Our upgrade queue is staffed a bit different than our normal support queues and handled in a first come first serve basis so replies may be delayed until your server is up for the actual upgrade when assigned to a technician. I'll pass your ticket along and get someone to update it shortly however.
     
  3. Travis959

    Travis959 New Member

    Thank you. I just wanted to make sure the ticket didn't fall into the cracks as can happen sometimes :)
     
  4. KH-DanielP

    KH-DanielP KH-COO Staff Member

    No worries @ all ;)
     

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