I submitted a ticket today because the server load was very high. Now of course the first thing I do when I see high load is to see if there is a reason for it in my VPS. I felt from what I could tell, it wasn't my VPS causing the issue, so I submitted a ticket asking to look into the SSD14 node load. As usual I got a very quick reply. Unfortunately it basically said "sorry I can't do anything until you give me your root password". Maybe I do not understand the information available to the techs, but I would assume that they could look at the hypervisor and see if there is a container that is hogging resources? Why do I have to enable root password logins and change my root password, just so they can tell me "oh yeah it's not you". The tech gave these reasons: a) Confirmation of ownership. (Why? I'm not asking them to make changes, but simply asking you to look into the status of YOUR hardware.) b) Review your current load. (just ask, I'll give you a link to a live site that shows the load without having to go through the trouble on my end) c) Determine the source of the issue. (Wouldn't it be easier to localize it to a container by looking at ALL the containers before you go looking for the issue in a particular one? Troubleshooting 101.) In the end I just closed the ticket as, after 30 minutes, it seems the sever has recovered and load is almost back to normal. I just wish you guys would make provisions to use public keys instead of passwords.