wowee-to my suprise...a real solution
Wait at least 5-6 days since the moment when transfer request is submitted. We've transferred couple of our own domains from 1&1 to eNom and every time we had to wait as 1&1 don't confirm or deny domain transfer request and, according to rules, transfer must be done in case if neither confirmation nor denial is received within 5 full days since the moment when domain transfer request was placed. This is ridicules but true. I have no idea why it is so hard for them to release the domain if account is in good standing, etc.
Hate to wait for things that cannot be controlled.
Here's the story: So i really got fed up with this so after speaking to 1and1 on the phone numerous times about this i decided to email them again. To my suprise a rep emailed me back and gave me this small minute list of instructions which happen to make 1and1 automatically aproove the domain transfer on a domain name without having to wait the 5 days as per ICANN's rules for a no reply.
The response by 1and1:
Thank you for contacting us.
When I checked your domain I found out that you have not yet made a Change Of Provider request in the online cancellation site of 1&1. You have to make this request so that any trasnfer request will automatically be processed. How to go about doing this?
1. Login to https://cancel.1and1.com
by using customer id and password.
2. Click 'Cancel' from left navigation menu.
3. Click the package that has the domain/domains you wish to delete.
4. Choose 'Cancel domains and/or additional items in this package'.
5. Choose the option ----CHANGE of PROVIDER---- for the domain. Click 'Continue'.
If you would like your domain to be maintained by another provider (and only then), you must select this option. The change is effected differently for every TLD (Top Level Domain, e.g.: .com). If you choose this option, we will automatically acknowledge a transfer request by another provider.
6. Click 'Finish'
7. A confirmation is displayed.
If you have any further questions please do not hesitate to contact us.
Its really unbelevable...this info is no where to be found in the so called "comprehensive" 1and1 FAQ's. In addition, no telephone support reps told me about this. I have seen this time and time again that these telephone support reps are not knowledagble of their companies policies at all.
Maybe change this thread title to a how-to or something so other people who would be in my position will not have to deal with 1and1's incompetancies.