DNS Issues

Discussion in 'Linux VPS/Dedicated - General' started by pcutler, Apr 25, 2010.

  1. pcutler

    pcutler New Member

    My wife and I have a VPS on Knownhost hosting about 10 domains. A number of those domains seem to have DNS issues.

    Originally, I thought it was an issue with Comcast, as at home if I changed my router's DNS servers to Google it could pull up my websites just fine. However, after trying on my Android phone on T-Mobile where it won't load them and talking to a Comcast tech, I'm wondering if it's on the Knownhost side.

    Two of the websites in question are paulcutler.org and silwenae.org.

    According to Comcast, something is wrong with the DNS server - when they try with their tools they are getting intermittent server fail responses and timeouts.

    Does anyone have any suggestions of things to look at or try or should I file a ticket with Knownhost?

  2. KH-Paul

    KH-Paul CTO Staff Member


    As I can see you have wrong "A" records for your nameserver names - they are pointing to some IPs outside of our network and these IPs are not responding.

    # dig +short ns1.heartlandfabrics.com @
    # dig +short ns2.heartlandfabrics.com @
    To fix this just go to WHM >> DNS Functions >> Edit DNS Zone >> heartlandfabrics.com and change "A" record values for ns1/ns2.heartlandfabrics.com to (ns1) and (ns2). Please feel free to submit a support ticket if you require any assistance with this.
  3. pcutler

    pcutler New Member

    Awesome, thanks for the quick reply!

Share This Page