DDoS protection question


New Member

We recently experienced a short downtime when mail servers and the host IP were not accessible from clients. After a few going back and forth with support I was told that the DDoS protection for the IP range my host was one was triggered. I understand that when this protection is on there are additional hops added to the route to get to our mail server/host but that's not what happened in our case. We couldn't send/receive mail or access the host@2086.

Is there something that needs to be addressed so we don't get locked out of our services when DDoS safeguard is on? I believe yesterday was the second time it has happened.