If a customer chose your company and you advertise: With so many hosting companies to choose from, we at KnownHost want to make this important decision as easy as possible. We are able to offer free migration services when transferring from one of the following supported control panels. cPanel. My old host has cPanel. Just purchased our 10th VPS here and for some reason my website does not open here on the new server. I told Support, I have only cPanel details from old host. Here are all details. After the transfer failed, Support told me: You can export a database dump on the source server via cPanel using phpMyAdmin. If you'll export the dump and upload it to the server, I can import it for you. I told Support I'm not familiar with this. This why there is support right? and that's why there is a migration team right? And that's why you offer free migration to make it 'easy as possible' Now I get " Copying the database manually would be covered by our premium migration assistance services, which we offer at a rate of $35/hr" I ordered a KH Managed Service and I have Cpanel at the old host. Why pay $35 extra just to transfer 1 cPanel website over.