cpanel webmail access problem

[Ebla]

I am having a problem accessing email thru cpanel. When trying to get to an email box using cpanel --> email accounts --> more --> Access webmail. I get a "Connection was reset" message. I can get to the email box of the default email fine. But not a previously created email, nor a new one created to try and troubleshoot.

Anyone have any thoughts of where I can look to resolve this? Thank you for any ideas.

 

[Ebla]

An additional piece of information...an email sent to xxx@mysite.com will forward just fine. Also a new site just added has the same problem so perhaps I should be looking at WHM ? However, don't think I was messing around there before the problem arose. Any thoughts are appreciated.

 

[KH-DanielP]

Ebla,

Are you using cloudflare on these websites by chance?

 

[Ebla]

No to the cloudflare question. The second website I just set up to see if the same thing would happen is just a quick Wordpress setup yesterday.

 

[KH-DanielP]

Webmail runs on two ports, 2095 and 2096 (non ssl and ssl based). It'd odd that it would only work on the primary default email and not additional ones.

Have you tried accessing webmail (host.domain.com:2096) from a cell phone or a different computer to rule out a local firewall issue?

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[Ebla]

Have you tried accessing webmail (host.domain.com:2096) from a cell phone or a different computer to rule out a local firewall issue?

That I havn't tried yet. I will give it a shot and see what happens.

 

[Ebla]

Thank you for your help. It seems to be Firefox specific if that makes any sense. I tried in Brave (I believe a chrome branch) and had no problems. If anyone else has a similar problem give a different browser a try.