We have been happy with our current VPS provider for several years. However, about a year ago, the company was sold to a company in Massachusetts that has a reputation for poor quality customer service. We have observed a drop in network quality, and a slowdown in customer service ticket responses. When we get the "old team" they are still as good as ever, but they appear to be less well supported by upper management . They appear to be making an effort, but they moved our VPS to a data center in Utah, and it was a disaster not only for us, but for the clients we had been referring to them. We're developing custom software on a VPS with cPanel. Help We've Gotten From Prior Managed VPS Host Identifying False Positives Appropriately for PCI Scans Installing SSL certificates we purchased elsewhere Adding Additional services and packages Like gearman (including the PHP package) git recompiling the php interpreter to include process control adjusting the maximum file upload size on PHP deleting email files when a cron job I wrote went out of control and filled up the disk. We are thinking about having redis installed soon. Is this the type of help we can expect from KnownHost if we make the switch? I noticed that there is no support phone number, nor a real-time support chat. How long does a ticket usually stay in the queue before the issue is addressed? We are a little concerned that there doesn't appear to be a phone number at all. However, this forum seems to be quite active, and the sales rep was there for real time chat immediately. Thank you.