To whom do I make a complaint to? I have been a customer with KnownHost since 2010, I have moved on from VPS to a Dedicated server. On the odd occasion maybe once a year I receive an abuse notification from KH abuse team regarding sites hosted on my box that have either been hacked, defaced and in it's place a phishing site is placed. I always respond to abuse tickets as quickly as I possibly can - fact. On this occasion I received a message on the 16 February 2017 03:56 PM that one of my clients sites has transformed into a phishing site. I have not logged onto the server until now and having just checked my emails I noticed that an abuse ticket has been raised. On 18 February 2017 11:10 AM I received another update requesting me to respond within 24 hours, again I did not see this. Right now I just saw the the abuse ticket (19 February 2017) I logged on to reply to the abuse ticket which I started writing, within minutes Tyler W. Abuse Supervisor writes a very demeaning response. Yes I understand my response is late, at the very least if you do not hear from the account holder within 24 hours you should go ahead and simply suspend the phishing account in question until the account owner or myself realises this and makes contact with KH. Yes i was late but i don't like being accused of something which i am completely innocent of. Why threaten a customer of 7 years on a dedicated box with entire server suspension? What explanation do you want for my lack of communication? Do you see me with my computer attached to my face!? Seriously this has really annoyed me. Yes I admit I saw this very late, if a customer does not respond within 24 hours KH should simply go ahead and suspend the account in question - do not threaten me with entire server suspension and especially DO NOT insult me or my integrity by saying "Is there a reason you are neglecting to address the concerns of this case". Is it KH responsibility to pass such judgment considering the longevity and loyalty I have been with KH? I have better things to do than be accused of creating Paypal phishing sites!!!! Any senior manager want to address this abuse ticket please do: 758725 I admit my response was delayed but I do not appreciate being accused of something which I am wholly innocent of!