I'm still new to VPS, so forgive me if this is obvious. I have a client for whom I've set up a VPS. I've put 2 of their domains in there (plus a subdomain). Well someone at the company has taken over one of those domains, and I gave him the login info for that subdomain and the cpanel. This evening, he said he needed to contact knownhost.com support because the server seems to be down, that he was having trouble pinging and trace routing the ip was timing out. He was in error (said " I was trying to SSH to the server but its probably not set up." ???) but wanted to know how to contact knownhost support should the need arise. My question is - with the cpanel login info he has, can he submit a ticket? Or does he need to root password? While he is part of my client's whole company, he's only a small part and I'm hesitant to give him that info as he may access the WHM.