Starting from today, 07/17/2008, all servers in TX and LA datacenters were switched to the new backup scheme, systems located in San Jose, CA continue to utilize original backups management scheme and currently we do not have plans to change backups management in SJ, CA. New backup functionality allows to reduce load on production systems during the backup creation time. The only other visible change related to the new VPS backup management scheme is that VPS backups won't be listed on the Maintenance page in the account's Power Panel and, as such, won't be available for self-restoration. If you require a VPS to be restored from the backup please submit a ticket, there will be no charge for this service at least until backups management will re-appear in the Power Panel. Please note that manual backup restoration requests could take up to 24-48 hours to complete. Quick facts about the complimentary VPS backups we provide: - We do our best to create backups of every VPS / Hybrid server every other night; - All VPS / Hybrid backups are done by us as a part of complimentary service which is free of charge; - VPS / Hybrid server backups are stored on remote backup cluster. These backups are not located on the same machine where your VPS / Hybrid server is hosted and, as such, in case of physical hosting system failure we still should be able to restore your account from the backup which is the main purpose of the complimentary backup service we run; - VPS / Hybrid backups do not take any resources such as disk space, memory, etc from your account - all backup operations are done outside of your account and are not taking any toll on your resources; - In most cases at this time we store 2 full and up to 3 incremental backups per VPS / Hybrid server. In other words this means that backups can go back in time anywhere between approx 1-2 weeks. It is quite important to remember that we do not keep your VPS backups for months or years. - While we do our best to keep VPS and Hybrid servers backed up we do not guarantee availability or consistency of backups we create. It is very important to remember to keep your own (remotely stored) backups of your important data. We do not hold any responsibility for any possible data loss that may have occurred due to accidental data removal, account termination, hardware failure, etc.