Cannot download emails


New Member
I'm new at knowhost, just bought a package and transferred an existing domail with 40 email accounts.
I'm experiencing problems in downloading emails. I can see them though webmail, but I cant download them. I get error 10060 in my email programs.
There is an office with 20 terminals sharing the same ip address, they connect to probably 5 email accounts each. I think it has to do with a setting under whm, something that allows me to have multiple connections from the same ip, but I cant figure it out.
Any suggestion would be appreciated
Thank you
Is there any error message in addition to the 10060 number?

Maximum number of pop3/imap connections can be changed at WHM >> Service Configuration >> Mailserver Configuration there are five items that may need to be adjusted in your case:

Maximum IMAP Connections (Total)
Maximum IMAP Connections Per IP
Maximum POP3 Connections (Total)
Maximum POP3 Connections Per IP
Maximum TLS/SSL POP3 Connections Per IP

If nobody in your office uses IMAP then there is no need to change first two