Cannot Access Subdomain through browser

Discussion in 'Linux VPS/Dedicated - cPanel' started by peter vijeh, Oct 8, 2013.

  1. peter vijeh

    peter vijeh New Member

    Hello,

    I don't seem to be able to access any subdomains that I create through cpanel. I have tried creating a dozen or so different sub domains, and sub-sub-domains in a brute force attempt to get one working-- to no avail.

    I checked if i could access one of my new sub domains via FTP, and i could.

    I also checked my new subdomain via this DNS propagation tool: http://www.whatsmydns.net/

    I checked the DNS info for my sub domain, and apparently it has been created and looks fine to me, i think:

    autodiscover.tracking.rittmomney.com. A
    autoconfig.tracking.rittmomney.com. A
    webdisk.tracking.rittmomney.com. A


    any ideas on why i cannot access any of these subdomains?

    Here is an example of one that i created: tracking.rittmomney.com

    thanks in advance,

    Peter
     
  2. Dave G

    Dave G Member

    You first need to get "rittmomney.com" to work as per IntoDNS the name server has gone missing.
    http://www.intodns.com/rittmomney.com

    WARNING: One or more of your nameservers did not return any of your NS records.

    ERROR: One or more of your nameservers did not respond:
    The ones that did not respond are:
    162.211.80.80 162.211.81.80

    May be a problem at your registrar, Godaddy?

    It also looks like your name server is only alive in a few places as of my posting
    http://www.whatsmydns.net/#NS/rittmomney.com
     
    Last edited: Oct 8, 2013
  3. KH-AmosH

    KH-AmosH Quality Assurance Manager Staff Member

    Hi Peter,

    It looks like the 'A' records for ns1 and ns2 are missing in the DNS zone of rittmomney.com. I'd check that first.

    WHM -> DNS Functions -> Edit DNS Zone -> [Select DNS zone for 'rittmomney.com']

    Make sure the following entries exist:

    --
    ns1 A 162.211.81.80
    ns2 A 162.211.80.80
    --

    If this isn't the case, you can always put in a support ticket :)
     

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