Cannot Access Subdomain through browser

peter vijeh

New Member
Hello,

I don't seem to be able to access any subdomains that I create through cpanel. I have tried creating a dozen or so different sub domains, and sub-sub-domains in a brute force attempt to get one working-- to no avail.

I checked if i could access one of my new sub domains via FTP, and i could.

I also checked my new subdomain via this DNS propagation tool: http://www.whatsmydns.net/

I checked the DNS info for my sub domain, and apparently it has been created and looks fine to me, i think:

autodiscover.tracking.rittmomney.com. A
autoconfig.tracking.rittmomney.com. A
webdisk.tracking.rittmomney.com. A


any ideas on why i cannot access any of these subdomains?

Here is an example of one that i created: tracking.rittmomney.com

thanks in advance,

Peter
 

Dave G

Member
You first need to get "rittmomney.com" to work as per IntoDNS the name server has gone missing.
http://www.intodns.com/rittmomney.com

WARNING: One or more of your nameservers did not return any of your NS records.

ERROR: One or more of your nameservers did not respond:
The ones that did not respond are:
162.211.80.80 162.211.81.80

May be a problem at your registrar, Godaddy?

It also looks like your name server is only alive in a few places as of my posting
http://www.whatsmydns.net/#NS/rittmomney.com
 
Last edited:

KH-AmosH

Quality Assurance Manager
Staff member
Hi Peter,

It looks like the 'A' records for ns1 and ns2 are missing in the DNS zone of rittmomney.com. I'd check that first.

WHM -> DNS Functions -> Edit DNS Zone -> [Select DNS zone for 'rittmomney.com']

Make sure the following entries exist:

--
ns1 A 162.211.81.80
ns2 A 162.211.80.80
--

If this isn't the case, you can always put in a support ticket :)
 
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