Bug: Live Chat

Discussion in 'Suggestions' started by marcacer, Dec 3, 2014.

  1. marcacer

    marcacer New Member

    Just wanted to report that the "Sales Chat" button is not working inside 'My account'
    https://billing.knownhost.com/user.php

    It gives a 404 page.

    The Sales Chat is working fine on the main homepage.
     
  2. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    I can't seem to recreate this - works fine here. Have you cleared your browser cache lately? We updated chat but that was 3-4 months ago now.
     
  3. JoseDieguez

    JoseDieguez Member

    What i see a lot, is that in some pages i see the chat "Offline" and in others "online" it's like random

    Edit: i have opened at the same time, the forum and the homepage, and i see chat online at the forum, but offline at the homepage.
    Edit2: moving from the homepage, to a section, shows the chat online again (coming back to the homepage remains the chat online).
     
  4. SWF

    SWF New Member

    I see the same problem. Right now in the forum it says online, but on the homepage it shows offline.

    Perhaps the integration code on the forum is wrong and always shows online.
     

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