Bug: Live Chat

KH-Jonathan

Director of Managed Services
Staff member
Just wanted to report that the "Sales Chat" button is not working inside 'My account'
https://my.knownhost.com/

It gives a 404 page.

The Sales Chat is working fine on the main homepage.
I can't seem to recreate this - works fine here. Have you cleared your browser cache lately? We updated chat but that was 3-4 months ago now.
 

JoseDieguez

Member
What i see a lot, is that in some pages i see the chat "Offline" and in others "online" it's like random

Edit: i have opened at the same time, the forum and the homepage, and i see chat online at the forum, but offline at the homepage.
Edit2: moving from the homepage, to a section, shows the chat online again (coming back to the homepage remains the chat online).
 

SWF

New Member
What i see a lot, is that in some pages i see the chat "Offline" and in others "online" it's like random

Edit: i have opened at the same time, the forum and the homepage, and i see chat online at the forum, but offline at the homepage.
Edit2: moving from the homepage, to a section, shows the chat online again (coming back to the homepage remains the chat online).
I see the same problem. Right now in the forum it says online, but on the homepage it shows offline.

Perhaps the integration code on the forum is wrong and always shows online.
 
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