Back with KH!

#1
In 2014, I was hosting with HostGator. After the downward spiral in service related to the acquisition by EIG, I moved all of my services to KnownHost. What a difference! However, in late 2014, early 2015, I began working for Site5 and moved my services to them. Well, it wasn't too long after that EIG acquired Site5, and I decided to leave before the inevitable happened. I did however leave my sites there.

It was good for awhile, but issues have started to creep up and tickets were going over 24 hours without even a hint of an acknowledgement. Yes, KH is a little more expensive, but having tickets answered and solved in less than an hour is reassuring.

I'm glad to be back with KH!
 
#5
KnownHost isn't as good as it once was, in terms of support. Support replies are slow, sometimes an hour. Waiting a day would be beyond painful. I'm already looking at where else I can move to with faster support.
 

KH-Jonathan

Director of Managed Services
Staff member
#6
KnownHost isn't as good as it once was, in terms of support. Support replies are slow, sometimes an hour. Waiting a day would be beyond painful. I'm already looking at where else I can move to with faster support.
Your ticket looks like your application is kicking back to HTTP, .htaccess then kicking back to HTTPS, and a loop ensues. Oleg is digging into all the potential things it could be to give you the correct response.

We're here to help, I promise :)
 
#7
Your ticket looks like your application is kicking back to HTTP, .htaccess then kicking back to HTTPS, and a loop ensues. Oleg is digging into all the potential things it could be to give you the correct response.

We're here to help, I promise :)
I'm not happy with how long it takes to get even simple replies. Look at my past tickets, more often than not it takes quite a while to get even simple replies. I can understand waiting nearly an hour if you're digging into an issue trying to find a root cause, give me that info, etc.
 
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