Are you guys really provide 24x7 support server?

[liword]

As i see the support ticket only be reply in daytime.

 

[KH-Paul]

liword,

What is your ticket number?

Regards,
Paul

 

[ppc]

As i see the support ticket only be reply in daytime.

How long have you been waiting?

 

[KH-Jay]

I dug into this and this was not a Support ticket. It was a Sales ticket which we don't advertise we are here 24/7 (even though in many cases we are pretty close). Support IS here 24/7/365 and always have been.

-Jay

 

[ppc]

Support IS here 24/7/365 and always have been.

-Jay

liword,

It is very common for sales teams to only work weekdays 9-5. Here at knownhost though the sales team very often responds on weekends, they are NOT 24/7 .

All can attest however that the support team here is out of this world and you WILL receive a response in less than an hour more often within a few minutes 24/7 365 days a year.

You can feel free to post your questions here in the forum if you'd like

Thread closed.

Regards,