Are you guys really provide 24x7 support server?

Discussion in 'Linux VPS/Dedicated - General' started by liword, Nov 11, 2007.

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  1. liword

    liword New Member

    As i see the support ticket only be reply in daytime. :mad::mad::mad::mad:
     
  2. KH-Paul

    KH-Paul CTO Staff Member

    liword,

    What is your ticket number?

    Regards,
    Paul
     
  3. ppc

    ppc Moderator


    How long have you been waiting?
     
  4. KH-Jay

    KH-Jay Administrator Staff Member

    I dug into this and this was not a Support ticket. It was a Sales ticket which we don't advertise we are here 24/7 (even though in many cases we are pretty close). Support IS here 24/7/365 and always have been.

    -Jay
     
  5. ppc

    ppc Moderator

    liword,

    It is very common for sales teams to only work weekdays 9-5. Here at knownhost though the sales team very often responds on weekends, they are NOT 24/7 .

    All can attest however that the support team here is out of this world and you WILL receive a response in less than an hour more often within a few minutes 24/7 365 days a year.

    You can feel free to post your questions here in the forum if you'd like ;)

    Thread closed.

    Regards,
     
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