Hello LeMarque,
Thanks for your interest in KnownHost. We do not have phone support but I don't think you will see any complaints on how our support is handled via our 24/7 helpdesk (integrated with email). Most replies are in under 15 minutes with the longest being 1 hour. Feel free to try us out as we do have a 30 day money back guarantee. Any questions let us know.
Regards,
Joel
I actually have an idea(maybe kind of a quirky one) to resolve that hurdle. If you or Jay or Paul want to hear it - PM meCalling in would still require specific details like root password, etc so it is more complicated then just calling in and asking for help. We would need IP's, passwords, etc or the end result is a lot of wasted time. To keep support as efficient as it is this is the best process at the current time. In the future we may add it but to date this has worked well. Thanks.
Joel
as a paying customer i know this is an exaggeration. my site has been turned off due to late payments i made the payment and waiting for support/billing to turn my site back for 3 hours and i don't even get responses on emailHello LeMarque,
Thanks for your interest in KnownHost. We do not have phone support but I don't think you will see any complaints on how our support is handled via our 24/7 helpdesk (integrated with email). Most replies are in under 15 minutes with the longest being 1 hour. Feel free to try us out as we do have a 30 day money back guarantee. Any questions let us know.
Regards,
Joel