Alert Support Reps of new ticket via kayako

#1
Hi,

I was just wondering how high ticket volume companies set kayako's support suite to alert there reps of new tickets/replies. I will be deploying soon a new service for a client of mine & just wanted to get people's feedback. Maybe KH would like to chime in here. I would assume they don't set kayako to email each of those tens of thousands notifications :D
 
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