Alert Support Reps of new ticket via kayako

Discussion in 'The Lounge' started by ppc, Oct 21, 2007.

  1. ppc

    ppc Moderator

    Hi,

    I was just wondering how high ticket volume companies set kayako's support suite to alert there reps of new tickets/replies. I will be deploying soon a new service for a client of mine & just wanted to get people's feedback. Maybe KH would like to chime in here. I would assume they don't set kayako to email each of those tens of thousands notifications :D
     
  2. gsv

    gsv Voice of Reason

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