Why can't I log in to support area?

[jauburn12]

Suddenly I'm getting this message w/ my usual credentials:

No matches found for that user/password combination.

 

[KH-DanielP]

Suddenly I'm getting this message w/ my usual credentials:

No matches found for that user/password combination.

Howdy,

If you're having issues logging in you can reach out via email to our sales/billing department and we can help you with that. Your user/pw for support will be the same as the billing portal. If you need to reset your password you may do so at https://my.knownhost.com as well