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support:how-do-i-submit-a-ticket

How do I submit a ticket?

Please visit our support portal at https://support.knownhost.com/ and click "Submit a Ticket" item to open a Support, Sales or Billing ticket with us.

To open a Support or Billing Ticket, you must be logged into your Client Account before submitting. Only the Sales Department is available for non-client tickets.

To log in, simply provide your Client Portal login and password as shown below.

After logging in successfully, simply choose the Submit a Ticket option.

When providing the details in ticket submission form, please ensure the following:

  • provide the VPS's correct IP address the ticket is in reference to.
  • when selecting the ticket's priority, keep in mind that "Critical" refers to the following: "The priority of critical is used for instances of down services (Apache, MySQL, etc) or a completely downed server which allows us to quickly filter tickets internally and provide you with the best support possible."
  • provide the server's root password for proper and accurate resolution. If the root password is unknown, please state this in the ticket and request a secure reset.
  • if the VPS's SSH port has been changed from the default 2200, provide the newly configured port number.
  • the more detailed information provided in your ticket, the more quickly and thoroughly our support team will be able to assist or resolve your issue.

support/how-do-i-submit-a-ticket.txt · Last modified: 2016/10/21 12:52 by Marjorie S.