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proactive-monitoring [2019/03/27 13:32]
Derrick B. [Requirements]
proactive-monitoring [2019/09/16 22:41] (current)
Derrick B.
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 ====== Proactive Monitoring ====== ====== Proactive Monitoring ======
-KnownHost'​s proactive monitoring is a service available to VPSs and dedicated servers where we will monitor your server'​s services in detail and respond accordingly when something goes wrong.+KnownHost'​s proactive monitoring is a service available to our VPS packages ​and dedicated servers where we will monitor your server'​s services in detail and respond accordingly when something goes wrong -- without you having to open a ticket.
  
 ===== What is Monitored? ===== ===== What is Monitored? =====
-We currently monitor the key services of your system. ​ You are fully able to control whether or not service is monitored through [[https://​my.knownhost.com]]. ​ For more information on how to enable/​disable ​monitoring ​on each service [[#|click here]]+We currently monitor the key services of your system. ​ You are fully able to control whether or not an individual ​service is monitored through ​the client portal at [[https://​my.knownhost.com]], by clicking "​Manage"​ next to the server'​s hostname and going to the "​Monitoring Alerts"​ section. 
 +==== Network ==== 
 +We monitor both the ability ​to "​ping"​ the server and the status of the monitoring ​agent itself for any network-related issues.
 ==== CPU Usage ==== ==== CPU Usage ====
-We look for high CPU usage in different ways - high current usage and high historical averages.+We look for high CPU usage in two different ways - high //current// usage and high historical averages.
 ==== Memory (RAM) Usage ==== ==== Memory (RAM) Usage ====
 We monitor for both out of memory (OOM) events as well as high historical averages. We monitor for both out of memory (OOM) events as well as high historical averages.
 ==== sshd ==== ==== sshd ====
-The sshd service is monitored to make sure it is running.+The ''​sshd'' ​service is monitored to make sure it is running.
 ==== Chkservd and Tailwatchd ==== ==== Chkservd and Tailwatchd ====
-The chkservd and tailwatchd processes are monitored to make sure they are running.+The ''​chkservd'' ​and ''​tailwatchd'' ​processes are monitored to make sure they are running.
 ==== DNS ==== ==== DNS ====
-We monitor BIND (named), MyDNS, NSD, and PowerDNS+We monitor BIND (''​named''​), MyDNS, NSD, and PowerDNS
 ==== ipaliases ==== ==== ipaliases ====
-ipaliases is reponsible for managing additional IPs on your server. ​ If it crashes then additional IPs will be completely unreachable so we want to make sure it's up and running.+''​ipaliases'' ​is reponsible for managing additional IPs on your server. ​ If it crashes then additional IPs will be completely unreachable so we want to make sure it's up and running.
 ==== Webserver/​httpd ==== ==== Webserver/​httpd ====
-We monitor both Apache (httpd) and Litespeed using advanced flap detection which lets us detect not only if your server is up/down, but if it's been "​flapping"​ up and down even between our checks.+We monitor both Apache (''​httpd''​) and Litespeed using advanced flap detection which lets us detect not only if your server is up/down, but if it's been "​flapping"​ up and down (i.e. multiple restarts within a given period) ​even between our checks.
 ==== MySQL ==== ==== MySQL ====
 We monitor MySQL and MariaDB with advanced flap detection so we can tell if it's been going up and down. We monitor MySQL and MariaDB with advanced flap detection so we can tell if it's been going up and down.
 ==== SMTP ==== ==== SMTP ====
-SMTP is responsible for sending email. +SMTP is responsible for sending email.  We monitor the SMTP server to ensure that connections can be made to the server
-==== POP3 ==== +==== POP3 & IMAP ==== 
-POP3 is a way to download email. +POP3 and IMAP are ways to download email via webmail, or to an email client We monitor both types of services ​ 
-==== IMAP ==== +==== Cron ==== 
-IMAP is way to download email.+The ''​cron''​ service schedules everything from system updates to functionality needed for your sites. ​ We monitor it's status as well. 
 +==== Disk Usage ==== 
 +We monitor different thresholds of disk usage, as full root((called "​slash",​ or ''/''​)) or ''/​tmp''​ partition will cause services ​to fail, or a full backup partition on dedicated servers means that new backups will not be generated.
 ==== Email Queue ==== ==== Email Queue ====
-We look for large emails ​queues which can be indicative of outbound SPAM.  Outbound SPAM can cause your IP reputation to become tarnished and impact email deliverability. +We look for large email queues which can be indicative of outbound SPAM.  Outbound SPAM can cause your IP reputation to become tarnished and impact email deliverability. 
-==== Configserver ​Firewall (CSF) & Login Failure Daemon (LFD) ====+==== ConfigServer ​Firewall (CSF) & Login Failure Daemon (LFD) ====
 The CSF/LFD process needs to be running for the firewall to function properly. The CSF/LFD process needs to be running for the firewall to function properly.
 ==== OS & Panel versions ==== ==== OS & Panel versions ====
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   * The server'​s firewall (and/or other security software) must be configured to allow SSH access for the Support team.   * The server'​s firewall (and/or other security software) must be configured to allow SSH access for the Support team.
  
-We maintain the psrepo repository and the packages within it.  If you wish to purchase proactive monitoring you must allow us to install these packages.+We maintain the ''​psrepo'' ​repository and the packages within it.  If you wish to purchase proactive monitoring you must allow us to install these packages.
  
 ====== What Happens When You Detect an Issue? ====== ====== What Happens When You Detect an Issue? ======
proactive-monitoring.txt · Last modified: 2019/09/16 22:41 by Derrick B.