Unable to Open Backup on a Dedicated Server

Under certain circumstances a dedicated server or VPS can run into problems when trying to access a backup file.

Behind the scenes the Site Backup and Recovery Tool has attempted to access a particular backup file. In many cases the issue boils down to the tool not coping with a compressed backup file that's larger than 2GB.

The below solution overcomes the compressed file stuck issue which is preventing you from opening a backup on your dedicated server or VPS.

1. Login to WHM as root
2. At the top left search bar, search for: backup
3. Choose Backup Configuration or Legacy Backup Configuration (whichever is appropriate)
4. Enable Incremental Backup (note the **no compression message)

After completing the above steps your backups will be performed incrementally and without compression. While it may mean a bit more disk usage, it'll also mean your backup and recovery software can work without getting bogged down on large compressed files.