{"id":7827,"date":"2025-03-13T09:23:21","date_gmt":"2025-03-13T14:23:21","guid":{"rendered":"https:\/\/www.knownhost.com\/kb\/?p=7827"},"modified":"2025-03-13T09:28:21","modified_gmt":"2025-03-13T14:28:21","slug":"payment-authentication-failed-errors","status":"publish","type":"post","link":"https:\/\/www.knownhost.com\/kb\/payment-authentication-failed-errors\/","title":{"rendered":"&#8220;Payment Authentication Failed&#8221; Errors"},"content":{"rendered":"\n<p>To safeguard customers from unauthorized card use, KnownHost implements <a href=\"https:\/\/en.wikipedia.org\/wiki\/3-D_Secure\">3-D Secure<\/a> verification on all debit or credit card transactions. 3D Secure is an extra layer of authentication for online card transactions, requiring cardholders to verify payments via a one-time password or banking app approval to prevent unauthorized use.<\/p>\n\n\n\n<p>&#8220;Payment Authentication Failed&#8221; errors can occur during check out or invoice payment for the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pop-up blocker preventing 3D Secure authentication window.<\/li>\n\n\n\n<li>The correct <strong>one-time password (OTP)<\/strong> was not entered.<\/li>\n\n\n\n<li>Transaction was not approved via banking app or banking verification method<\/li>\n\n\n\n<li>Bank institution required additional verification not completed<\/li>\n\n\n\n<li>Banking institution does not support 3D Secure<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to correct this error?<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ensure that there are no pop up blockers enabled. (This includes Firefox or Google built-in pop up blockers)<\/li>\n\n\n\n<li>Ensure you&#8217;re receiving your OTP either by SMS or Email; however it is delivered<\/li>\n\n\n\n<li>If your banking institution has app verification, confirm the transaction<\/li>\n\n\n\n<li>Contact your bank if you&#8217;re provided with a number to call, as your card may require additional permissions or may not support 3D Secure<\/li>\n<\/ol>\n\n\n\n<p>If the issue persists and you&#8217;re still provided with a number to call, when calling ask for your banking institutions<strong> Fraud and Disputes department<\/strong> for 3D Secure related transactions.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To safeguard customers from unauthorized card use, KnownHost implements 3-D Secure verification on all debit or credit card transactions. 3D Secure is an extra layer of authentication for online card transactions, requiring cardholders to verify payments via a one-time password or banking app approval to prevent unauthorized use. &#8220;Payment Authentication Failed&#8221; errors can occur during [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102],"tags":[672,671,673,670],"class_list":["post-7827","post","type-post","status-publish","format-standard","hentry","category-my-knownhost","tag-3d-secure","tag-3dsecure","tag-payment-authentication-failed","tag-payment-errors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>&quot;Payment Authentication Failed&quot; Errors - KnownHost<\/title>\n<meta name=\"description\" content=\"KnownHost explains what payment authentication errors are and how they relate to card security protections such as 3-D Secure.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knownhost.com\/kb\/payment-authentication-failed-errors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"&quot;Payment Authentication Failed&quot; Errors - KnownHost\" \/>\n<meta property=\"og:description\" content=\"KnownHost explains what payment authentication errors are and how they relate to card security protections such as 3-D Secure.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.knownhost.com\/kb\/payment-authentication-failed-errors\/\" \/>\n<meta property=\"og:site_name\" content=\"KnownHost\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-13T14:23:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T14:28:21+00:00\" \/>\n<meta name=\"author\" content=\"Jonathan K. W.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jonathan K. W.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.knownhost.com\\\/kb\\\/payment-authentication-failed-errors\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.knownhost.com\\\/kb\\\/payment-authentication-failed-errors\\\/\"},\"author\":{\"name\":\"Jonathan K. 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