{"id":7545,"date":"2023-08-25T07:27:27","date_gmt":"2023-08-25T12:27:27","guid":{"rendered":"https:\/\/www.knownhost.com\/kb\/?p=7545"},"modified":"2023-08-25T07:27:27","modified_gmt":"2023-08-25T12:27:27","slug":"how-to-manage-organization-on-accounts","status":"publish","type":"post","link":"https:\/\/www.knownhost.com\/kb\/how-to-manage-organization-on-accounts\/","title":{"rendered":"How to Manage Organization on Accounts"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 ez-toc-wrap-right counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #212121;color:#212121\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #212121;color:#212121\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-manage-organization-on-accounts\/#accessing_managed_accounts\" >Accessing Managed Accounts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-manage-organization-on-accounts\/#accessing_managed_accounts_helpdesk\" >Accessing Managed Accounts Helpdesk<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Once a user has added you to their account as a &#8216;Manager&#8217; &#8212; you&#8217;ll be allowed to manage their account as well as their helpdesk depending on whatever permissions were set when they sent you an invite to their account.<\/p>\n\n\n\n<p>The new system allows for easier managing of customer accounts and\/or accounts that you may operate as a third party individual (developer, for example). <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"accessing_managed_accounts\"><\/span>Accessing Managed Accounts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In order to access one of the accounts you&#8217;ve been invited to manage, you need to access the &#8216;Managed Accounts&#8217; dashboard.<\/p>\n\n\n\n<p>At the top right, click &#8220;Managers&#8221; from your dashboard<\/p>\n\n\n\n<div id=\"block-93ec18-ac6c-4d\" class=\"wp-block-gutenbee-imagebox block-93ec18-ac6c-4d wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-93ec18-ac6c-4d .wp-block-gutenbee-imagebox-figure img { width: 2000px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/08\/my-kh1.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>From here, you&#8217;ll have a left-hand sidebar with the following options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Invited Managers<\/li>\n\n\n\n<li>Managed Accounts<\/li>\n\n\n\n<li>&lt;- Return to Dashboard<\/li>\n<\/ul>\n\n\n\n<p>We&#8217;ll want to click &#8220;Managed Accounts&#8221; which will bring you to a list of accounts you&#8217;ve been invited to manage.<\/p>\n\n\n\n<div id=\"block-270826-8e32-40\" class=\"wp-block-gutenbee-imagebox block-270826-8e32-40 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-270826-8e32-40 .wp-block-gutenbee-imagebox-figure img { width: 2000px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/08\/my-kh5.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>Choose which account you want to access and it&#8217;ll drop you into their My KnownHost account. Within here, you can manage their account as they&#8217;ve assigned you permissions to do so. When you&#8217;re done managing their account, you&#8217;ll have the following message at the bottom:<br><br>&#8220;You are currently managing an account that has invited you to manage it. <strong>Switch back to my account<\/strong>&#8220;<\/p>\n\n\n\n<p>Clicking &#8220;Switch back to my account&#8221; will return you to your My KnownHost account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"accessing_managed_accounts_helpdesk\"><\/span>Accessing Managed Accounts Helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In order to access your managed accounts support tickets, you&#8217;ll need to access their helpdesk. When you&#8217;re on your dashboard there will be a right hand side bar that has several options, the two helpdesk ones are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Helpdesk<\/li>\n\n\n\n<li>Managed Accounts Helpdesk<\/li>\n<\/ul>\n\n\n\n<div id=\"block-a2f5fd-d115-46\" class=\"wp-block-gutenbee-imagebox block-a2f5fd-d115-46 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-a2f5fd-d115-46 .wp-block-gutenbee-imagebox-figure img { width: 2000px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/08\/my-kh6.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>You&#8217;ll want to click the &#8220;Managed Accounts Helpdesk&#8221; on the right hand side in order to access your managed accounts tickets. When you do so, you&#8217;ll see the following page with your managed accounts listed.<\/p>\n\n\n\n<div id=\"block-cf4298-9bd3-4d\" class=\"wp-block-gutenbee-imagebox block-cf4298-9bd3-4d wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-cf4298-9bd3-4d .wp-block-gutenbee-imagebox-figure img { width: 2000px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/08\/my-kh7.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>You can then view their tickets by clicking &#8220;View&#8221; on the user you wish to manage. From here you can perform the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read open tickets<\/li>\n\n\n\n<li>Read closed tickets<\/li>\n\n\n\n<li>Reply to open tickets<\/li>\n\n\n\n<li>Submit new tickets<\/li>\n<\/ul>\n\n\n\n<div id=\"block-727317-b0e2-4f\" class=\"wp-block-gutenbee-imagebox block-727317-b0e2-4f wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-727317-b0e2-4f .wp-block-gutenbee-imagebox-figure img { width: 2000px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/08\/my-kh8.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>When done managing this users helpdesk, you can click &#8220;Back to Accounts&#8221; to return to your managed accounts helpdesk listing to either manage another accounts helpdesk that you have access too or return to the dashboard.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once a user has added you to their account as a &#8216;Manager&#8217; &#8212; you&#8217;ll be allowed to manage their account as well as their helpdesk depending on whatever permissions were set when they sent you an invite to their account. The new system allows for easier managing of customer accounts and\/or accounts that you may [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,102],"tags":[663,148],"class_list":["post-7545","post","type-post","status-publish","format-standard","hentry","category-getting-started","category-my-knownhost","tag-managers","tag-my-knownhost-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Manage Organization on Accounts - KnownHost<\/title>\n<meta name=\"description\" content=\"Learn how to manage accounts you&#039;ve been invited to with KnownHost\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-manage-organization-on-accounts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Manage Organization on Accounts - KnownHost\" \/>\n<meta property=\"og:description\" content=\"Learn how to manage accounts you&#039;ve been invited to with KnownHost\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.knownhost.com\/kb\/how-to-manage-organization-on-accounts\/\" \/>\n<meta property=\"og:site_name\" content=\"KnownHost\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-25T12:27:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/08\/my-kh1.png\" \/>\n<meta name=\"author\" content=\"Jonathan K. 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