{"id":4429,"date":"2021-10-26T10:11:44","date_gmt":"2021-10-26T15:11:44","guid":{"rendered":"https:\/\/www.knownhost.com\/kb\/?p=4429"},"modified":"2022-01-27T07:30:02","modified_gmt":"2022-01-27T13:30:02","slug":"how-to-use-mail-troubleshooter-in-whm","status":"publish","type":"post","link":"https:\/\/www.knownhost.com\/kb\/how-to-use-mail-troubleshooter-in-whm\/","title":{"rendered":"How to use Mail Troubleshooter in WHM?"},"content":{"rendered":"\n<p>cPanel\/WHM allows you to troubleshoot the remote email problem. Suppose you are trying to send an email from test@kh-demo.com, but the email didn&#8217;t send appropriately to the recipient. So, in that case, you can use the mail troubleshooter tool in WHM to check the remote email server. Learn, How to use Mail Troubleshooter in WHM?<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>1. First, login into WHM panel,<\/p>\n\n\n\n<p><strong>https:\/\/your-domain.com:2087<\/strong>&nbsp;or&nbsp;<strong>https:\/\/IP-address:&nbsp;2087&nbsp;<\/strong>or&nbsp;<strong>https:\/\/server-hostname:&nbsp;2087<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1024\" height=\"627\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/login-to-whm-cpanel-1024x627.jpg\" alt=\"login-to-whm-panel\" class=\"wp-image-3960\" srcset=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/login-to-whm-cpanel-1024x627.jpg 1024w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/login-to-whm-cpanel-300x184.jpg 300w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/login-to-whm-cpanel-768x470.jpg 768w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/login-to-whm-cpanel.jpg 1181w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>2. Navigate to&nbsp;<strong>Email \u2192&nbsp;Email Troubleshooter<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"606\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/navigate-to-mail-troubleshooter-1024x606.jpg\" alt=\"navigate-to-mail-troubleshooter\" class=\"wp-image-4460\" srcset=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/navigate-to-mail-troubleshooter-1024x606.jpg 1024w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/navigate-to-mail-troubleshooter-300x178.jpg 300w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/navigate-to-mail-troubleshooter-768x455.jpg 768w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/navigate-to-mail-troubleshooter.jpg 1218w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3. <strong>Enter <\/strong>the <strong>Email Address <\/strong>in the <strong>Email to trace<\/strong> field \u2192 Click on <strong>Submit<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"834\" height=\"428\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/enter-the-email-to-trace-whm.jpg\" alt=\"enter-the-email-to-trace-whm\" class=\"wp-image-4457\" srcset=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/enter-the-email-to-trace-whm.jpg 834w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/enter-the-email-to-trace-whm-300x154.jpg 300w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/enter-the-email-to-trace-whm-768x394.jpg 768w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/><\/figure>\n\n\n\n<p>4. Here, you can see that the report shows MX record has 0 priority, and it resolves to kh-demo.com, i.e. 170.249.236.23 IP address and it might accept the incoming email without any issues.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"834\" height=\"428\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/accept-the-incoming-email-mx-record-whm.jpg\" alt=\"accept-the-incoming-email-mx-record-whm\" class=\"wp-image-4456\" srcset=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/accept-the-incoming-email-mx-record-whm.jpg 834w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/accept-the-incoming-email-mx-record-whm-300x154.jpg 300w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/accept-the-incoming-email-mx-record-whm-768x394.jpg 768w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/><\/figure>\n\n\n\n<p>5. In the below example, the WHM server lookup the MX record for the kh-demo25.com domain and in the result, it gives HOST_NOT_FOUND error, which means the domain doesn&#8217;t resolve to an MX record, Server or it might not be hosted, or the domain is not yet registered. So, all the emails sent to test478@kh-demo25.com will fail.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"834\" height=\"342\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/mx-email-not-found-error-whm-mail-troubleshooter.jpg\" alt=\"mx-email-not-found-error-whm-mail-troubleshooter\" class=\"wp-image-4459\" srcset=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/mx-email-not-found-error-whm-mail-troubleshooter.jpg 834w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/mx-email-not-found-error-whm-mail-troubleshooter-300x123.jpg 300w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/mx-email-not-found-error-whm-mail-troubleshooter-768x315.jpg 768w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/><\/figure>\n\n\n\n<p>6. Also, Mail Troubleshooter has following icons which you might encounter on some occasions in the result,<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"628\" height=\"342\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/Mail-Troubleshooter-in-WHM.jpg\" alt=\"Mail-Troubleshooter-in-WHM\" class=\"wp-image-4458\" srcset=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/Mail-Troubleshooter-in-WHM.jpg 628w, https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/10\/Mail-Troubleshooter-in-WHM-300x163.jpg 300w\" sizes=\"(max-width: 628px) 100vw, 628px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Now that we\u2019ve gone over how to use a mail troubleshooter in the WHM panel. This tool is specifically to check the remote email server for email delivery issues.<\/p>\n\n\n\n<p>KnownHost offers 365 days a year, 24 hours a day, all 7 days of the week best in class technical support. A dedicated team ready to help you with requests should you need our assistance. You\u2019re not using KnownHost for the best webhosting experience? Well, why not? Check with&nbsp;<a href=\"https:\/\/www.knownhost.com\/contact\">our Sales team<\/a>&nbsp;to see what can&nbsp;<a href=\"https:\/\/www.knownhost.com\/\">KnownHost<\/a>&nbsp;do for you in improving your webhosting experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>cPanel\/WHM allows you to troubleshoot the remote email problem. Suppose you are trying to send an email from test@kh-demo.com, but the email didn&#8217;t send appropriately to the recipient. So, in that case, you can use the mail troubleshooter tool in WHM to check the remote email server. Learn, How to use Mail Troubleshooter in WHM? [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101],"tags":[487,112],"class_list":["post-4429","post","type-post","status-publish","format-standard","hentry","category-cpanel","tag-mail-troubleshooter","tag-whm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to use Mail Troubleshooter in WHM? - KnownHost<\/title>\n<meta name=\"description\" content=\"Troubleshoot the remote email servers for the email delivery issues. Learn, how to use Mail Troubleshooter in the WHM panel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-use-mail-troubleshooter-in-whm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to use Mail Troubleshooter in WHM? - KnownHost\" \/>\n<meta property=\"og:description\" content=\"Troubleshoot the remote email servers for the email delivery issues. 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