{"id":3629,"date":"2021-09-23T09:56:58","date_gmt":"2021-09-23T14:56:58","guid":{"rendered":"https:\/\/www.knownhost.com\/kb\/?p=3629"},"modified":"2021-10-04T07:30:55","modified_gmt":"2021-10-04T12:30:55","slug":"mailchannels-inbound-logs","status":"publish","type":"post","link":"https:\/\/www.knownhost.com\/kb\/mailchannels-inbound-logs\/","title":{"rendered":"How to review MailChannels Inbound Logs"},"content":{"rendered":"\n<p>So you&#8217;ve been using MailChannels and need to see if you&#8217;ve been missing emails. Or you need to see if they were delivered, rejected, bounced, or quarantined. To do this, you would need to check the MailChannels Inbound Logs which is accessible from the MailChannels Console within your <a href=\"https:\/\/my.knownhost.com\/\">my.knownhost.com<\/a> portal. <br><br>We&#8217;re going to show you here how to get to these logs.<\/p>\n\n\n\n<p>First things first, you&#8217;re going to want to log in to your My KnownHost Portal with your customer account.<\/p>\n\n\n\n<div id=\"block-11279f-891e-43\" class=\"wp-block-gutenbee-imagebox block-11279f-891e-43 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-11279f-891e-43 .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mykh-mc-add.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><p class=\"wp-block-gutenbee-imagebox-text\"><sup>Signing in with your username and password<\/sup><\/p><\/div><\/div>\n\n\n\n<p>Second, you&#8217;re then going to want to Manage the service that you&#8217;ve signed up with for MailChannels, we&#8217;ll use &#8216;demo.knownhost.com&#8217; for this example<\/p>\n\n\n\n<div id=\"block-7b9ac9-dca3-4a\" class=\"wp-block-gutenbee-imagebox block-7b9ac9-dca3-4a wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-7b9ac9-dca3-4a .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mykh-mc-add1-1.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>Thirdly, now that you&#8217;re within the managing section of your KnownHost service &#8212; you&#8217;ll want to click &#8220;MailChannels&#8221; in the left-hand bar:<\/p>\n\n\n\n<div id=\"block-a2b118-8d9c-42\" class=\"wp-block-gutenbee-imagebox block-a2b118-8d9c-42 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-a2b118-8d9c-42 .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mykh-mc-stats0.png\" alt=\"showing mailchannels option\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>This will bring you to the MailChannels overview where you can do various functions such as Logging into your MailChannels Console.<\/p>\n\n\n\n<div id=\"block-7a81d9-4b1f-48\" class=\"wp-block-gutenbee-imagebox block-7a81d9-4b1f-48 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-7a81d9-4b1f-48 .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mykh-mc-stats01-1.png\" alt=\"showing the mailchannels login\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><p class=\"wp-block-gutenbee-imagebox-text\"><sup>Click the red highlighted button<\/sup><\/p><\/div><\/div>\n\n\n\n<p>Clicking the &#8216;Login to MailChannels Console&#8217; button will open a new tab to the MailChannels console for your account, from here you&#8217;ll want to click &#8220;Inbound&#8221;.<\/p>\n\n\n\n<div id=\"block-e12e1d-0ddb-4c\" class=\"wp-block-gutenbee-imagebox block-e12e1d-0ddb-4c wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-e12e1d-0ddb-4c .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mc-inbound1.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><p class=\"wp-block-gutenbee-imagebox-text\"><sup>Click the Inbound icon on the left sidebar<\/sup><\/p><\/div><\/div>\n\n\n\n<p>Then click &#8220;Domains&#8221; &#8212; which will show you the list of domains available for your MailChannels account.<\/p>\n\n\n\n<div id=\"block-f49c55-6661-42\" class=\"wp-block-gutenbee-imagebox block-f49c55-6661-42 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-f49c55-6661-42 .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mc-inbound2.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><p class=\"wp-block-gutenbee-imagebox-text\"><meta http-equiv=\"content-type\" content=\"text\/html; charset=utf-8\"><sup>Click the Domains icon on the left sidebar<\/sup><\/p><\/div><\/div>\n\n\n\n<div id=\"block-46dbdb-2d9c-42\" class=\"wp-block-gutenbee-imagebox block-46dbdb-2d9c-42 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-46dbdb-2d9c-42 .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mc-inbound3.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><p class=\"wp-block-gutenbee-imagebox-text\"><sup>As you can see, we only have one domain here, we&#8217;ll click &#8220;Login&#8221; for this domain.<\/sup><\/p><\/div><\/div>\n\n\n\n<p>When you click &#8220;Login&#8221; for your chosen domain, it will bring you to the Domain Management page for that domain. You&#8217;ll want to click &#8220;Logs&#8221; on the left-hand sidebar.<\/p>\n\n\n\n<div id=\"block-be07e9-ccb5-49\" class=\"wp-block-gutenbee-imagebox block-be07e9-ccb5-49 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-be07e9-ccb5-49 .wp-block-gutenbee-imagebox-figure img { width: 725px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mc-inbound4.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><p class=\"wp-block-gutenbee-imagebox-text\"><meta http-equiv=\"content-type\" content=\"text\/html; charset=utf-8\"><sup>Click the Logs icon on the left sidebar<\/sup><\/p><\/div><\/div>\n\n\n\n<div id=\"block-d16d79-f098-49\" class=\"wp-block-gutenbee-imagebox block-d16d79-f098-49 wp-block-gutenbee-imagebox-align-center\"><style>.wp-block-gutenbee-imagebox.block-d16d79-f098-49 .wp-block-gutenbee-imagebox-figure img { width: 870px; }<\/style><figure class=\"wp-block-gutenbee-imagebox-figure\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2021\/09\/mc-inbound5.png\" alt=\"\"\/><\/figure><div class=\"wp-block-gutenbee-imagebox-content\"><\/div><\/div>\n\n\n\n<p>Within this log section, you&#8217;ll be able to see the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Mail that was queued to your email.<\/li><li>Mail that was delivered successfully to your server.<\/li><li>Mail that was rejected.<\/li><li>Mail that was bounced.<\/li><li>Mail that was Quarantined<\/li><\/ul>\n\n\n\n<p>Mail can be filtered by a specific date, time period, and status type.<\/p>\n\n\n\n<p>Should you have any questions and are currently a <a href=\"https:\/\/www.knownhost.com\/\">Managed KnownHost<\/a> customer, you can submit a ticket to our Support Department for assistance in perusing these logs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So you&#8217;ve been using MailChannels and need to see if you&#8217;ve been missing emails. Or you need to see if they were delivered, rejected, bounced, or quarantined. To do this, you would need to check the MailChannels Inbound Logs which is accessible from the MailChannels Console within your my.knownhost.com portal. We&#8217;re going to show you [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[178,453,274,411],"class_list":["post-3629","post","type-post","status-publish","format-standard","hentry","category-getting-started","tag-email","tag-email-logs","tag-logs","tag-mailchannels"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to review MailChannels Inbound Logs - KnownHost<\/title>\n<meta name=\"description\" content=\"Understanding where your mail went and what happened to it is important in tracking. 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