{"id":323,"date":"2021-06-24T11:55:19","date_gmt":"2021-06-24T11:55:19","guid":{"rendered":"https:\/\/www.knownhost.com\/kb\/?p=323"},"modified":"2023-01-02T07:35:38","modified_gmt":"2023-01-02T13:35:38","slug":"how-to-troubleshoot-wordpress-blankwhite-pages","status":"publish","type":"post","link":"https:\/\/www.knownhost.com\/kb\/how-to-troubleshoot-wordpress-blankwhite-pages\/","title":{"rendered":"How to troubleshoot WordPress blank(white) pages."},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 ez-toc-wrap-right counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #212121;color:#212121\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #212121;color:#212121\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-troubleshoot-wordpress-blankwhite-pages\/#disabling_wordpress_plugins\" >Disabling WordPress plugins<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-troubleshoot-wordpress-blankwhite-pages\/#changing_wordpress_theme\" >Changing WordPress Theme<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-troubleshoot-wordpress-blankwhite-pages\/#utilize_site-code_to_troubleshoot_wordpress\" >Utilize site-code to troubleshoot WordPress<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p>Every now and then you may experience an issue with WordPress where your website isn&#8217;t loading. It&#8217;s simply a blank white page.<\/p>\n\n\n\n<p>This sort of behaviour is not uncommon and can be the result of many things due to the diverse 3rd Party nature of WordPress. When a blank page is experienced the most likely cause is that PHP has experienced an error that has resulted in broken functionality; typically resulting in PHP Fatal Errors.<\/p>\n\n\n\n<p>In our experience this &#8216;white page&#8217; can be can be caused by the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Unmaintained\/Incompatible Plugins (Typically due to newer PHP versions.)<\/li>\n\n\n\n<li>Unmaintained\/Incompatible Theme (Typically due to newer PHP versions.)<\/li>\n\n\n\n<li>PHP Memory Limit exceeded<\/li>\n\n\n\n<li><a href=\"https:\/\/www.knownhost.com\/kb\/troubleshooting-mysql-connection-errors\/\">Broken MySQL Connection<\/a> (Typically due to newer PHP versions.)<\/li>\n\n\n\n<li>Syntax Errors (Usually due to modification of theme files, i.e functions.php)<\/li>\n<\/ol>\n\n\n\n<p>In most server configurations you&#8217;ll probably see an HTTP 500 error that displays on the page. This would log to an error log if available, if no log is available there are some steps we can take to determine the issue.<\/p>\n\n\n\n<p>The first step to troubleshoot WordPress would be to check the PHP error log.<\/p>\n\n\n\n<p>It&#8217;s usually located in the following paths;<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>  cPanel: \/home\/$user\/public_html\/error_log<\/code><\/pre>\n\n\n\n<p><strong><em>*Where $user is the cPanel account username.<\/em><\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>  DirectAdmin: \/var\/log\/httpd\/domains\/domain.com.error.log<\/code><\/pre>\n\n\n\n<p><strong><em>*Where domain.com is the domain you&#8217;re checking for.<\/em><\/strong><\/p>\n\n\n\n<p>If no error log exists; we can start to troubleshoot WordPress by disabling plugins and changing the current theme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"disabling_wordpress_plugins\"><\/span>Disabling WordPress plugins<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>WordPress plugins can be disabled through several ways.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>File Managers<\/li>\n\n\n\n<li>SSH<\/li>\n\n\n\n<li>FTP<\/li>\n<\/ul>\n\n\n\n<p>For each one of the above choices; you want to navigate to \/home\/$user\/public_html\/wp-content\/plugins<\/p>\n\n\n\n<p>Here&#8217;s what it looks like in cPanel File Manager<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/wp-02-1024x493.png.webp\" alt=\"\" class=\"wp-image-324\"\/><\/figure>\n\n\n\n<p>Here&#8217;s what it looks like in SSH<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>  &#091;\/home\/khtest\/public_html\/wp-content\/plugins]# ll\n  total 36\n  drwxr-xr-x  4 khtest khtest 4096 2019-03-12 19:18 akismet\n  drwxr-xr-x  9 khtest khtest 4096 2019-04-19 13:34 all-in-one-seo-pack\n  drwxr-xr-x  7 khtest khtest 4096 2019-04-19 13:33 contact-form-7\n  drwxr-xr-x  4 khtest khtest 4096 2019-04-19 13:34 disable-comments\n  drwxr-xr-x 11 khtest khtest 4096 2019-04-19 13:33 redirection\n  drwxr-xr-x  8 khtest khtest 4096 2019-04-19 13:34 shortcodes-ultimate\n  drwxr-xr-x 12 khtest khtest 4096 2019-04-19 13:33 wordfence\n  -rw-r--r--  1 khtest khtest 2281 2018-12-16 21:08 hello.php\n  -rw-r--r--  1 khtest khtest   28 2014-06-05 10:59 index.php<\/code><\/pre>\n\n\n\n<p>Here&#8217;s what it looks like in&nbsp;FTP.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/wp-03-1024x408.png.webp\" alt=\"\" class=\"wp-image-325\"\/><\/figure>\n\n\n\n<p>To disable a plugin; you simply have to rename the plugin.<\/p>\n\n\n\n<p>In cPanel you would right click the file &gt; rename<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/wp-04-1024x236-1.webp\" alt=\"\" class=\"wp-image-326\"\/><\/figure>\n\n\n\n<p>In SSH; you would use the command &#8216;mv plugin-name plugin-name-disabled&#8217;<\/p>\n\n\n\n<p>Where &#8216;plugin name&#8217; is the folder name.<\/p>\n\n\n\n<p>Example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>  &#091;\/home\/khtest\/public_html\/wp-content\/plugins]# mv contact-form-7 contact-form-7-disabled\n  &#091;\/home\/khtest\/public_html\/wp-content\/plugins]# ll\n  total 36\n  drwxr-xr-x  4 khtest khtest 4096 2019-03-12 19:18 akismet\n  drwxr-xr-x  9 khtest khtest 4096 2019-04-19 13:34 all-in-one-seo-pack\n  drwxr-xr-x  7 khtest khtest 4096 2019-04-19 13:33 contact-form-7-disabled\n  drwxr-xr-x  4 khtest khtest 4096 2019-04-19 13:34 disable-comments\n  drwxr-xr-x 11 khtest khtest 4096 2019-04-19 13:33 redirection\n  drwxr-xr-x  8 khtest khtest 4096 2019-04-19 13:34 shortcodes-ultimate\n  drwxr-xr-x 12 khtest khtest 4096 2019-04-19 13:33 wordfence\n  -rw-r--r--  1 khtest khtest 2281 2018-12-16 21:08 hello.php\n  -rw-r--r--  1 khtest khtest   28 2014-06-05 10:59 index.php<\/code><\/pre>\n\n\n\n<p>In&nbsp;FTP; the same process as the File Manager; right click &gt; rename<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/wp-05-1024x649-1.webp\" alt=\"\" class=\"wp-image-328\"\/><\/figure>\n\n\n\n<p>It doesn&#8217;t have to be &#8216;-disable&#8217; that&#8217;s just what we used for this guide \u2013 you can use &#8216;-bak&#8217;, &#8216;.bak&#8217;, &#8216;-old&#8217; \u2013 really any variation as the changing the plugin folder disables the plugin.<\/p>\n\n\n<div class=\"kb-shortcode kb-shortcode_tip\">\n                    <div class=\"kb-shortcode-icon\">\n                        <i class=\"fa fa-lightbulb-o fa-2x\"><\/i>\n                    <\/div>\n                    <div class=\"kb-shortcode-content_tip\">\n<p>It should be noted that another option exists for those who prefer SSH Access and want to use command line to manage their WordPress installs.<\/p>\n<p>wp-cli is a tool built to help manage WordPress websites over SSH.<\/p>\n<p>In the event you&#8217;re using wp-cli; you would follow this process<\/p>\n<code>\n<pre>  $ su $user\n  $ cd public_html\n  $ wp plugin deactivate $plugin\n  Plugin '$plugin' deactivated.\n  Success: Deactivated 1 of 1 plugins.\n<\/pre>\n<\/code>\n<p>Where $user is the cPanel account and &#8216;$plugin&#8217; is the plugin name<\/p>\n<\/div>\n                <\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"changing_wordpress_theme\"><\/span>Changing WordPress Theme<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Some instances the issue may not lie in the plugin. The issue may be the theme, whether due to a changed file or an update applied that resulted in the theme just not loading.<\/p>\n\n\n\n<p>This can affect wp-admin functionality as well and require you to change the theme.<\/p>\n\n\n\n<p>Typically in this situation; you would need to modify the database directly to modify the theme.<\/p>\n\n\n\n<p>You&#8217;re going to want to login to your cPanel account and navigate to PHPMyAdmin<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/php-1-1024x102-1.webp\" alt=\"\" class=\"wp-image-368\"\/><\/figure>\n\n\n\n<p>Once inside you&#8217;re going to see a list of your databases on the left \u2013 in this case; we&#8217;re using &#8216;khtest_wp&#8217; \u2013 we&#8217;ll then go to the &#8216;wp_options&#8217; table.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/php-2-1024x578-1.webp\" alt=\"\" class=\"wp-image-369\"\/><\/figure>\n\n\n\n<p>Within this next page you&#8217;ll see a bunch of data in what is called &#8216;rows&#8217; \u2013 rows are numerical and start from 1.<\/p>\n\n\n\n<p>We&#8217;ll want to go to &#8216;page 2&#8217; and search for rows 40 and 41 (typically always the same in WordPress databases)<\/p>\n\n\n\n<p>These two rows are called &#8220;template&#8221; and &#8220;stylesheet&#8221;<\/p>\n\n\n<div class=\"kb-shortcode kb-shortcode_tip\">\n                    <div class=\"kb-shortcode-icon\">\n                        <i class=\"fa fa-lightbulb-o fa-2x\"><\/i>\n                    <\/div>\n                    <div class=\"kb-shortcode-content_tip\">You can use the &#8220;filter rows&#8221; bar to search for these too.<\/div>\n                <\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/php-2-1-1024x676-1.webp\" alt=\"\" class=\"wp-image-373\"\/><\/figure>\n\n\n\n<p>We&#8217;re going to want to modify these two values of &#8216;bhost&#8217; (or whatever your theme name is!) to another theme that exists on the server.<\/p>\n\n\n\n<p>To edit there are two ways you can do this.<\/p>\n\n\n\n<p>Method #1 \u2013 double click on the row where &#8216;bhost&#8217; is located and it&#8217;ll turn into an editing box.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/php-2-2-1024x64-1.webp\" alt=\"\" class=\"wp-image-375\"\/><\/figure>\n\n\n\n<p>You would then change &#8216;bhost&#8217; to your a default WordPress theme such as &#8216;twentynineteen&#8217; \u2013 or whatever theme you have available. Simply click off to the side or it to save changes<\/p>\n\n\n\n<p>Method #2 \u2013 clicking on the &#8216;edit&#8217; button to the left will bring up a larger screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/php-2-3-1024x694-1.webp\" alt=\"\" class=\"wp-image-376\"\/><\/figure>\n\n\n\n<p>Same as Method #1; you would change &#8216;bhost&#8217; to your a default WordPress theme such as &#8216;twentynineteen&#8217; \u2013 or whatever theme you have available.<\/p>\n\n\n\n<p>Then you would click &#8220;Go&#8221; to push the change.<\/p>\n\n\n\n<p>Now you&#8217;ve updated your WordPress theme so that you can get into &#8216;wp-admin&#8217; of your website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"utilize_site-code_to_troubleshoot_wordpress\"><\/span>Utilize site-code to troubleshoot WordPress<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>For those tech-savvy \u2013 if you&#8217;re experiencing an error that isn&#8217;t recording to an error log and isn&#8217;t displaying to the screen \u2013 a true white page.<\/p>\n\n\n\n<p>There are ways to force the error code.<\/p>\n\n\n\n<p>You can apply this to the top of <code>index.php<\/code> under the first <code>&lt;?php<\/code> flag<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>  function shutdown(){\n      var_dump(error_get_last());\n  }\n\n  register_shutdown_function('shutdown');<\/code><\/pre>\n\n\n\n<p>Then reload the page; it should dump the error to the screen allowing you to see what kind of issue is occurring.<\/p>\n\n\n\n<p>Example<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>  array(4) { \n    &#091;\"type\"]=&gt; int(4) \n    &#091;\"message\"]=&gt; string(54) \"syntax error, unexpected 'register_sidebar'(T_STRING)\"\n    &#091;\"file\"]=&gt; string(62) \"\/home\/khtest\/public_html\/wp-content\/themes\/bhost\/functions.php\" \n    &#091;\"line\"]=&gt; int(104) \n  }<\/code><\/pre>\n\n\n\n<p>It&#8217;s recommended that you remove this code as soon as you get the error that you were looking for.<\/p>\n\n\n\n<p>We hope that this guide helps on how to troubleshoot WordPress White\/Blank page issues.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every now and then you may experience an issue with WordPress where your website isn&#8217;t loading. It&#8217;s simply a blank white page. This sort of behaviour is not uncommon and can be the result of many things due to the diverse 3rd Party nature of WordPress. When a blank page is experienced the most likely [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[146],"tags":[147,106],"class_list":["post-323","post","type-post","status-publish","format-standard","hentry","category-wordpress","tag-plugin-issues","tag-wordpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to troubleshoot WordPress blank(white) pages. - KnownHost<\/title>\n<meta name=\"description\" content=\"WordPress showing a blank white page? Learn how to troubleshoot WordPress and fix white page issue, and prevent it from happening again.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knownhost.com\/kb\/how-to-troubleshoot-wordpress-blankwhite-pages\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to troubleshoot WordPress blank(white) pages. - KnownHost\" \/>\n<meta property=\"og:description\" content=\"WordPress showing a blank white page? Learn how to troubleshoot WordPress and fix white page issue, and prevent it from happening again.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.knownhost.com\/kb\/how-to-troubleshoot-wordpress-blankwhite-pages\/\" \/>\n<meta property=\"og:site_name\" content=\"KnownHost\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-24T11:55:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-02T13:35:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.knownhost.com\/kb\/wp-content\/uploads\/2023\/01\/wp-02-1024x493.png.webp\" \/>\n<meta name=\"author\" content=\"Jonathan K. W.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jonathan K. 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